The Account Coordinator will rely on their print production experience and knowledge to understand the print production requirements of each job and to manage the end-to-end print production process. Using established Ironmark processes, the Account Coordinator will accurately enter essential, required print project information into organizational print production software systems and update this information as needed as the print order moves through the production process. The Account Coordinator’s ability to manage print production projects, build customer relationships, and deliver exceptional service is key to Ironmark’s success and growth.

Functions and Responsibilites

• Manage the end-to-end print production process, from project initiation to delivery, providing updates to the relevant sales team member and, in some instances, to the client.
• Collaborate with Sales Team members and clients to gather project specifications.
• Review all materials from electronic media to laser and color match proofs, making sure these meet necessary requirements to produce a quality final print product.
• Review the specifications/information in the estimate, the customer’s file(s), and the customer’s instructions, to ensure that all information matches and is correct.
• Accurately enter orders into organizational information systems in accordance with established Customer Service and Estimating Department processes.
• Review the Print Jacket to ensure that it reflects the elements needed to produce the job. Add or highlight items to ensure that the job is produced correctly within the print production workflow.
• Collaborate with production departments to efficiently and accurately move print projects through departments, answering inquiries and resolving job-specific issues resulting in the completion of the order to the customer’s satisfaction. Identify and troubleshoot any problems, maintaining the project schedule and ensuring the cost-effectiveness of the final, delivered product.
• Monitor and update key date information in organizational systems, including promise date, proof-in date, and proof-out date.
• Create purchase orders, coordinating with vendors to provide the correct specifications, to ensure that schedules are met, and to resolve any issues. Communicate and obtain customer approvals when needed.
• Ensure product description, pricing, and billing contact information are set up accurately in Pace, so that invoices produced by Accounting have the correct information.
• Establish customer inventory for print products, assigning inventory ids for items that will be used for online stores, mailings, and other customer needs. Subsequently monitor inventory levels.
• Maintain strong relationships with customers, departments, and vendors.

Knowlege, Skills, and Abilities

• Excellent knowledge of printing processes and equipment, press specifications and capabilities to produce digital and offset printing.
• Strong knowledge of specifications for paper and inks needed to produce all quality levels of printing.
• Comfort with technology and ability to quickly become proficient in organizational software used to input and track sales orders.
• Ability to effectively manage multiple projects simultaneously and thrive under tight deadlines.
• Excellent interpersonal and communication skills.
• Ability to communicate effectively to negotiate with customers/vendors.
• Strong math, organizational, project management, and planning skills.
• Detail-oriented with strong problem-solving skills, able to use Ironmark resources to their fullest.
• Possesses a positive customer-orientation and an ability to adapt/respond to different types of personalities.
• Must be a team player that can effectively collaborate with others to meet objectives.

Education and Experience

• Minimum Education Requirement: High School Diploma
• Preferred Experience: 3 years of experience in the print industryor combination of experience and training.

Physical Requirements

• Must be able to remain in a stationary position a minimum of 50% of the time.

• Ability to easily navigate the workplace, including offices and production areas, to collaborate with team members.

• Visual acuity to review and verify artwork files, read electronic files, and to input information into software systems and platforms.

• Manual dexterity to operate computers, printers, scanners, and other equipment.

• Ability to communicate effectively with team members, clients, and vendors.

• Frequently work on projects that require deadlines.

• Ability to periodically work more than 40 hours in a week.

• Regularly see details of objects that are less than a few feet away.

• Regularly speak clearly so listeners can understand.

• Occasionally lift 5-10 pounds.

EEO Statement: Ironmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person