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General Description :
As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service.
Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and management using positive and clear concise language.
Ensure all commitments are agreed and adhered to with appointments and regular updates provided. Deliver an excellent customer experience through strong understanding of the client site, environment, technology and culture.
As the main interface to the customer, the roles require ownership, leadership and liaison with key contacts in other resolver groups to ensure action is taken to resolve any issues.
Performs timely resolution of workstations, mobile hardware and software problems within SLAs through effective use of experience, knowledge and technical resources.
Self-motivated and able to act with limited support and supervision.
Follows all support processes and use of IT systems when required and document all actions and activities performed. Conforms to key IT processes such as change control and asset management.
Flexible for travelling to other sites for support on demand.
Ability to coach and monitor / support team of technicians and driving service improvement strategies in co-ordination with other support teams and Client stakeholders.
Minimum experience 48 Months of technical experience in Desktop and Technical Support, Service Delivery
Desired Qualifications : BS / BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
A Technical Certification (Microsoft / HP / Dell) and ITIL Certification would be an added advantage on this role.
Has proficient experience to fulfill the role and demonstrate the attributes listed in the following tables.
Responsibilities :
and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning / analysis), as required to meet Client computing requirements and per Client policies and procedures.
Last updated : 2024-05-21
Full Time
Wholesale
$79k-103k (estimate)
05/22/2024
06/27/2024
ironsystems.com
FREMONT, CA
50 - 100
1996
Private
BILLY BATH
$10M - $50M
Wholesale
Iron Systems develops and supplies computer hardware and embedded systems.
The job skills required for Deskside support include Troubleshooting, IT Support, Technical Support, Operating System, Computer Science, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside support positions, which can be used as a reference in future career path planning. As a Deskside support, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside support. You can explore the career advancement for a Deskside support below and select your interested title to get hiring information.