Job Responsibilities

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.