About the Position:

Under the direction of the Field ServiceManager, the Service Technician is responsible for installing and repairingIntelligent Transportation Systems (ITS) installations for various end-users.

• Assist in the installation and integration of newand replacement equipment as required.
• Supervision of in-road and roadside civilconstruction activities.
• Supervise subcontractors to ensure installations,repairs and service are performed in accordance with IRD standards.
• Provide unparalleled customer service excellence.
• Adhere to Corporate safety and quality policies.
• Maintain company vehicles to ensure excellentworking conditions, cleanliness and adhere to regular maintenance schedule.
• Provide routine maintenance and emergency servicework to installed equipment as outlined in the service contracts.
• Maintain client relations by communicating with andtraining customers on the use of IRD deployed systems.
• Provide accurate and detailed record-keeping forservice work performed, in IRD’s standard format including on-site record andelectronic reporting. (a web-based service ticket reporting tool).
• Integration of roadside electronics, specializedtesting, calibrations, and set-up of various parameters through software menus.
• Post-installation drawing and specification reviewsfor site compliance verifications and corrections may be required.
• Work with people fromother areas of the company (ex. Technical Support, Engineering, Sales,Manufacturing, etc) to resolve any technical, design or functional issues.

Requirements

• General knowledge of software and hardwareapplications with a focus on Linux/Unix & Microsoft Windows-basedenvironment.
• Ability to work with Microsoft Office (Excel, Word,Outlook, etc.).
• Excellent work record of self-motivation, judgment,productivity, and safety.
• Mechanically inclined with the ability to operatebasic hand tools such as grinders, drills, meters crimping pliers,screwdrivers, soldering irons, and wrenches.
• Ability to troubleshoot and analyze hardware andsystem operation problems using tools of the trade.
• Ability to work with minimal supervision in ademanding environment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Self-motivated with good organization and timemanagement skill.
• Ability to lift 65 lbs.
• Work outdoors for extended periods of time.
• Possess formal training, education in electronicstechnology or equivalent experience.
• Must possess a valid passport and be able to travelthroughout the region.
• A valid Drivers’ License and a clean driving recordis required as a condition of employment.
• Required to pass a DOT Medical exam bi-annually.

Benefits

• Medical, Dental and Vision
• Life & Disability Coverage
• 401K Matching
• Employee and Family Assistance Program (EFAP)
• Employee referral program

IRD is a dynamic technology company engaged indeveloping key components and advanced systems for the next generation oftransportation networks. Together with subsidiaries PAT Traffic and IRD Europe(ICOMS Detections, Sensor Line and VDS), IRD supplies IntelligentTransportation Systems (ITS) to private corporations, transportation agencies,and highway authorities around the world. IRD's systems make highways safer,greener, and more efficient. Known globally as a trusted partner providingsales, service, and installation support on major ITS projects for over 40years, IRD contributes to creating smarter cities by empowering engineering andurban planning professionals to access reliable traffic data.

IRD provides equalopportunity for all applicants, in accordance with applicable laws where theposition is being hired; including but not limited to: race, color, religion,gender, national origin, age, disability, sexual orientation or veteranstatus.

This job advertisement isnot designed to cover or contain a comprehensive listing of activities, duties,or responsibilities that are required of the employee for this job. 

We appreciate all responsesand will acknowledge only those being considered for an interview.

We respectfully request nocalls or unsolicited resumes from Agencies.