IQ Ventures is looking for a Personal Loan Collector to join our team and become part of a dynamic corporate culture. You will provide enthusiastic support and develop positive solutions for our past due customers daily. Your ability to overcome objections will allow you to successfully handle customer complaints. As a Personal Loan Collector, you’ll come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.

Essential Functions and Responsibilities

· Conduct and receive calls with account holders who are past due to negotiate payment arrangements towards active personal loan accounts within set guidelines.

· Ensure the organization’s collections and risk management strategies are carried out in a manner that results in the most profitable collections possible.

· Resolve customer account problems and disputes concerning loan balances, recoveries, and product satisfaction.

· Record transactions and customer interactions accurately with defined detail.

· Perform to meet daily and monthly assigned goals and objectives and maintain assigned accounts while following all online and store collections policies and procedures to ensure efficiency and compliance with regulations.

Minimum Qualifications

· High School diploma or equivalent

· Minimum one-year experience in collections with emphasis on customer service

· Ability to work a dialer and manual calling

· Strong negotiation skills

· Excellent verbal and written communication skills

· Ability to work in a fast-paced, rewarding, and results-driven environment

· Proven capability to handle multiple competing tasks with ease and enthusiasm

· Must be proficient in Microsoft Office Suite

· Willingness to work rotating shifts and flexible hours

· Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard

Preferred Qualifications

· Experience in retail, sales, or financial industries

· Knowledge of Salesforce

· Bilingual in English/Spanish is a plus

Our Benefits Include*:

· A comprehensive new hire training program designed to help set you up for success

· Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

· Professional Development and Mentor Programs plus Ongoing Training Resources

· Medical, Dental, & Vision Insurance

· 401(k) with Company match

· Basic and AD&D Life Insurance

· Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness

· Paid Time Off

Learn More About Us

The Personal Loan Collector is part of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

IQ Ventures is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Office

Experience:

• Customer service: 1 year (Required)
• Collections: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person