5 call center customer service collections representative Jobs in allentown, pa
iQor is Hiring a Call Center Customer Service / Collections Representative Near Allentown, PA
- Opportunity for bonuses and raises based upon performance.
- Full Health benefits after 45 days - Medical, Dental & Vision.
- Paid time off after 90 days.
- 401K.
- Tuition Reimbursement.
- Referral Incentive Program.
- Employee Discounts Program!
- Target Hire Date: May 28th, 2024 (or sooner depending on background clearance)
- Required work schedule is Monday - Friday - either 8:30pm - 5:00pm OR 8:00am - 4:30pm
- Paid Training is 3 Weeks Onsite - Monday - Friday - 8:00am - 4:30pm
- Place outbound collection calls and communicate with energy and enthusiasm to customers.
- Answer inbound calls and greet customers with energy and enthusiasm.
- Assist customers with dispute concerns.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Experience in customer service, experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
- Ability to work in a fast-paced digital environment
- Must have ability to work independently and in a team environment.
- Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
Job Summary
Full Time
IT Outsourcing & Consulting
$37k-48k (estimate)
05/06/2024
07/04/2024
iqor.com
NORTH CHARLESTON, SC
15,000 - 50,000
1998
AARON MATTIX
$500M - $1B
IT Outsourcing & Consulting
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About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes ...
for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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