About iQmetrix:

iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using powerful reporting; and unify storefronts and digital channels for a consistent customer experience, in-store, online, and anywhere else.

For 20 years, we’ve been passionate about helping the leading brands in telecom to grow by providing excellent software, services, and expertise that enables them to adapt and thrive. Currently powering over 20,000 stores, iQmetrix is a privately held software as a service (SaaS) company with offices in Canada and the U.S. For more information, please visit www.iqmetrix.com.

How We Do It:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Team Description:

The Services VS is focused on delivering value for our largest customers. Our product team works closely with those customers to identify their key business problems and to architect solutions to connect their core business systems into the iQ ecosystem. These complex implementations cross all of the value streams and many, many teams within iQmetrix. Our team is focused on creating the best experiences for our customers while making the complex simple.

Job Summary:

As a Technical Delivery Manager, you will be responsible for managing the day-to-day timelines and delivery of the projects spanning multiple teams and value streams. With this responsibility you will be maintaining a pulse of where teams are and if they are at a projected pace, identifying roadblocks, dependencies, and conflicts within the project. You will be evolving the systems to support the projects, and not the projects to support the systems. Creating a great client project delivery experience is priority number one!

Accountabilities:

• Identify project scope, goals and deliverables
• Assemble and coordinate all relevant stakeholders (internal and external), ensuring resource allocations and availability
• Organizing and motivating the project team
• Ensure projects are delivered on-time and within scope through use of internal project management software
• Communicate project status to all stakeholders
• Ensure each project meets all committed milestones
• Managing reports/documentation required per project
• Tracking and managing project risk impacts
• Facilitate content training and support to internal teams

Qualifications:

• 5 years as an IT professional or IT Project Manager
• Retail industry/big box knowledge and experience (a plus)
• Bachelor's degree (a plus)
• In-depth knowledge in APIs, multi system integrations, and POS flows
• Proficient use of Microsoft Word, Excel, PowerPoint, and advanced Microsoft Excel (a plus)
• Previous retail wireless experience in IT/software support role
• Proficient in data analytics and reporting
• Analytical, verbal and written communication skills
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Strong ability to collaborate and work with all levels of management
• Experience in gathering information from multiple sources to deliver summary results
• Strong facilitation and meeting delivery skills

30 Day Goals:

• Plug into existing in-flight projects to coordinate internal delivery of project milestones
• Develop effective working relationships with the Product Manager, Product Owners and tech leads involved in the in-flight projects
• Establish a coordinated approach with PMO
• Implement a communication cadence around high-level project milestones

60 Day Goals:

• Evolve the cross-team delivery processes for future complex multi-system, multi-team projects
• Develop effective working relationships with the SRE (site reliability engineering) snd support teams for smooth project delivery
• Beginning understanding of the iQmetrix product ecosystem and the underlying interdependencies

90 Day Goals:

• Onboarded to all cross-team in-flight projects
• Deeper understanding of the iQmetrix product ecosystem and the underlying interdependencies
• Intake process established for new projects

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team?

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.