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The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.
Position Summary:
This position is located in Jacksonville, FL - Local candidates only.
The Technical Operations Supervisor is a high- energy, coaching-focused role that inspires a collaborative, results-driven culture as well as an environment that allows individuals to thrive in their careers.
This role is responsible for supervising the day-to-day operations for the Technical Operations team, ensuring the team is meeting its goals.
This position will supervise and coordinate work activities for a team of technicians ensuring fiber drops, installations and service calls are completed accurately and on time, as well as meet quality standards. The Supervisor has various levels of responsibility, and at times can be needed to perform technical operations job in the field, including drops and installations.
The Supervisor has various levels of responsibility, including ensuring daily workload balance, arranging resources to meet the demand including assisting with drops, installations, or service calls and responding to escalations. The Supervisor works closely with the operations leadership team to alert them to any issues, such as customer perception, workforce, service, and performance issues.
Essential Duties and Responsibilities:
Qualifications:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Full Time
$57k-75k (estimate)
02/01/2024
04/26/2024
The job skills required for Technical Operations Supervisor (Fiber Optic Internet) include Customer Service, Leadership, Coaching, Scheduling, Communicates Effectively, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Operations Supervisor (Fiber Optic Internet). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Operations Supervisor (Fiber Optic Internet). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Operations Supervisor (Fiber Optic Internet) positions, which can be used as a reference in future career path planning. As a Technical Operations Supervisor (Fiber Optic Internet), it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Operations Supervisor (Fiber Optic Internet). You can explore the career advancement for a Technical Operations Supervisor (Fiber Optic Internet) below and select your interested title to get hiring information.