Who We Are:

Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client’s project needs and to sustain lasting client relationships.

About the Role:

Ipsos NA telephone survey operations are now looking for Call Center Supervisors. If you are looking for an entry-level supervisory position in a large organization with a strong collaborative work culture, this job is for you!

We are looking for an individual to be responsible for oversight of market research interviewers, ensuring quality controls are in place & project deadlines are met.

We are hiring for this position at an hourly wage of $17.00.

What you can expect to be doing:

• Staff Development and Supervision: Takes an active role in supporting the team in reaching their full potential as Market Research Interviewers.
• Collaboration and Teamwork: Serves as role model through leading by example. Keeps open communication with Project Coordinators regarding KPIs and deadlines.
• Quality Control: Quality assurance on interviews.

What you’ll need:

• Prior experience working in a call center
• Self-motivated and positive attitude
• Excellent time management skills
• Well-developed and effective interpersonal skills
• Knowledge of Microsoft Office Suite applications
• Ability to work in a team environment
• Fluent in reading, writing, and speaking English
• Ability to pass a Level 3 background check
• High school diploma or GED preferred

What’s in it for you:

• 5 Shifts per week (40 Hours) including evenings and weekends
  • Tuesday through Saturday OR Sunday through Thursday