Business Overview

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at .

An Associate is responsible for providing daily operational technology support, maintaining inventories, documenting licensing, and other technology-related activities for multiple customers with minimal supervision. The candidate will ensure high-quality operational support and provide innovative solutions for our customers.

This candidate should be creative, energetic, and willing to make decisions that guarantee successful support. This individual will be required to document solutions and systems consistently. There is significant contact with the customer community, whether in person or supporting remote users. This position requires candidates to have strong communication skills, verbal and written, focusing on customer service and problem-solving.

Issues Management and Resolution:

• Solid Knowledge of Windows and Mac/OSX operating systems, MS Office, and Outlook, familiar with help desk tools such as Ivanti/Landesk and Remedy.
• Has good verbal and written communication skills needed with a high focus on customer service.
• Active Directory administration.
• Knowledge of Crestron, Surface Hub, Polycom VTC, Polycom Telephony, Teams, and other AV systems.
• Analyze issues and formulate solutions
• Has the ability to provide solutions to user problems to ensure user satisfaction and productivity
• Troubleshoot system, application, and hardware issues
• Must be comfortable supporting C-level executives in a high pace environment.
• Troubleshooting remote end-user incidents with issues such as VPN, MFA, and Email
• Update the customer & service desk with status and resolution

• Work directly with customers to solve problems
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Self-motivated with the ability to work with minimal direction
• Demonstrates a passion for technology.

Systems Administration:

• Assist in performing routine desktop systems maintenance
• Build and deploy desktop images utilizing MDT and JAMF Pro
• Install/configure desktop hardware and software
• Assist in documenting processes and systems
• Track assets
• Ensure AV systems (TVs, Phones, Surface Hubs, etc.) are working order, working with external vendors when necessary.
• Perform backups and restores

Communication:

• Strong interpersonal skills with a heavy focus on customer service
• Document solutions, systems, and procedures
• Consistently share solutions with peers
• Updating IT management on any issues and project/work status.
• Works effectively as an individual and as part of a team

• Adhere to team policies and organizational reporting structures

Resource & Project Management:

• Complete assigned tasks on time
• Ability to follow documented commonly-used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, and goals

Security and Compliance: All IT staff must familiarize themselves and comply with all information security and compliance rules, regulations, and policies.

Education and Certifications

Bachelor's Degree from an accredited University, preferably in Computer Science, Information Systems or equivalent program or IT experience preferred

Experience

Minimum 3 years of IT experience

Experience working in a heterogeneous technical environment

MAC/PC cross-platform skills are a strong plus

AV/conference room support.

The surface Hub experience is a plus.

Additional Skills

• Experience in the Advertising and/or Marketing industry preferred
• At least two years of experience delivering IT solutions within a corporate and/or high volume environment preferred

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email .

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at .