Job Details. Role: Business Analyst with IVR contact center domain knowledge. Location. Charlotte, NC. Type. Contract Position. Key Responsibilities. Requirements Gathering & Analysis. Work with business users, operations, and product teams to gather and document business requirements for IVR enhancements and new features. Analyze existing call flows, call volumes, customer intents, and operational metrics to identify improvement opportunities. T...
Job Details. Role: Business Analyst with IVR contact center domain knowledge. Location. Charlotte, NC. Type. Contract Position. Key Responsibilities. Requirements Gathering & Analysis. Work with business users, operations, and product teams to gather and document business requirements for IVR enhancements and new features. Analyze existing call flows, call volumes, customer intents, and operational metrics to identify improvement opportunities. T...
Job Details. Identify test cases suitable for automation using Python Robot Framework. Execute automated test cases in lab environments. Generate detailed reports and logs for test results using Robot Framework s reporting features. 4. Analyze failures in automated tests and troubleshoot Python/Robot scripts. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been...
Job Details. Job Summary and Responsibilities. The Google CES Technology Lead is responsible for driving delivery independently with minimal oversight. This role requires close collaboration with product and design teams to plan upcoming sprints, develop high-level technical designs, and recommend the best implementation approaches on the CES platform. The Technology Lead will work directly with developers to ensure successful delivery, proactive...
Job Details. Role: Business Analyst with IVR contact center domain knowledge. Location. Charlotte, NC. Type. Contract Position. Key Responsibilities. Requirements Gathering & Analysis. Work with business users, operations, and product teams to gather and document business requirements for IVR enhancements and new features. Analyze existing call flows, call volumes, customer intents, and operational metrics to identify improvement opportunities. T...
Job Details. Role: Adobe Martech Architect. Location. Atlanta, GA (Hybrid 3 days Onsite). Type. Contract Position. Job Description. Role Overview. The Martech Architect is responsible for designing and implementing enterprise-grade solutions using AEM, AEP and its associated services (RT-CDP, AJO, CJA). This role requires deep expertise in data architecture, identity resolution, and integration with marketing technology ecosystems to enable perso...
Job Details. Role: Adobe Program Manager. Location. Atlanta, GA (Hybrid). Type. Contract Position. Job Description. We are seeking an experienced. Adobe Program Manager. to lead enterprise-scale marketing technology programs leveraging the. Adobe Experience Cloud. and related MarTech platforms. The ideal candidate will act as a strategic liaison between client stakeholders and Infosys project teams, driving successful delivery of marketing transf...
Job Details. Role: Google CES OR AI engineer With Dialog flow. Location. Bethpage, NY or Plano, TX. Type. Contract Position. Job description. Job Summary and Responsibilities. The Google CES Technology Lead is responsible for driving delivery independently with minimal oversight. This role requires close collaboration with product and design teams to plan upcoming sprints, develop high-level technical designs, and recommend the best implementatio...
Job Details. Role: AI/ML Lead with Dialog flow. Location. Bethpage, NY or Plano, TX (Day 1 onsite). Type. Contract Position. Job Description. Job summary and Responsibilities. AI/ML Lead who can drive delivery independently, without a lot of hand-holding. The expectation is that this person works closely with the product and design teams to plan upcoming sprints, develop high-level technical designs, recommend the best approaches for implementati...
Job Details. Voice Engineer. certifying new voice carriers and SIP-based applications. Location: Mount Laurel, NJ. Billing rate: $53/hr. Technical Skills. Certify new voice carriers by testing various VoIP call flows using SIP Trunk connectivity. Troubleshoot call setup issues and work closely with partners to resolve them. Certify and test SIP-based voice applications including. IP phones. Customer Premises Equipment (CPE). Session Border Contro...
