Overview

Intrepid Solutions is seeking an AV Maintenance Supervisor to join our AV Engineering & Integration (E&I) Team and our Operations & Maintenance (O&M) Team. These multi-disciplined teams are comprised of AV maintenance technicians, programmers, integrators, and engineers who provide a broad range of AV support for related system components and programs. 

Responsibilities

• Contribute to our AV O&M program when new builds are not occurring within the primary customer facility. When new AV builds are occurring within the facility, this team member will work as a member of the E&I team to decommission, install, integrate, and test new AV builds.
• When working with the O&M Team:
• Assist with managing and conducting the O&M team’s AV maintenance program which consists of both a proactive (scheduled) maintenance program and a responsive (trouble ticket) program revolving around our customer’s existing compliment of AV hardware and software.
• Undertake AV system tasks (e.g., troubleshooting, loading, rebooting, synchronizing, etc.) in support of hardware maintenance and operations functions.
• Install and incorporate new AV system components, software releases, updates, or other changes to COTS hardware and software as part of maintenance support for existing AV systems.
• When working with the E&I Team on new AV installations:
• Work as a member of a Task Order team which is responsible for delivering a new AV capability to the customer within a fixed delivery schedule.
• Decommission and remove AV components from the workspace.
• Conduct workspace prep when onsite installation cycles are commencing.
• Assist with equipment delivery, staging, and prep.
• Install, configure, integrate, and test new AV components.
• Assist with the updating materials, documents, and reference artifacts which are delivered to the customer.
• Assist with delivering the finished space and AV capability to the customer which includes workspace prep, documentation, and user/customer training.

OPERATING HOURS AND EXPECTATIONS: This is a full-time position that operates 100% onsite unless otherwise indicated by, and at the discretion of, the Program Manager and customer. Work will occur between the operating hours of 0600 and 1800.

TRAVEL: Position requires travel to customer sites within the National Capital Region based on team assignments which are coordinated by the Program Manager and the E&I Team Lead.

Qualifications

CLEARANCE:

• Active Top Secret / SCI and CI Polygraph to work on site. ***TS/SCI required upon application for initial consideration. This position is not open for any additional clearance upgrades outside of the CI Poly, reactivation, or sponsorship. ***

EDUCATION:

• High School diploma AND 10 years of relevant experience OR
• Associate’s Degree AND 5 years of relevant experience OR
• Bachelor’s Degree AND 3 years of relevant experience

CERTIFICATION(S): N/A

REQUIRED SKILLS AND EXPERIENCE:

• Performing AV system and video teleconference system installations, diagnostics, troubleshooting, solutioning, and repair.
• Ability to determine the locations of subject reference material, work procedures, sequence of operations, and AV system configurations to optimize AV system performance.
• Strong communication skills both written and verbal.
• Strong team-based approach with leadership and interpersonal skills which support a positive, proactive, and professional work environment which is focused on the needs of our customer.
• Excellent time management skills which revolve around team schedules, customer priorities, unplanned and responsive break/fix situations, preventative maintenance activities, and supporting customer events which require AV assistance or expertise.
• Ability to work independently and/or manage a small team focused on providing exceptional AV operations and maintenance support for both preventative and responsive maintenance scenarios.
• Experience working directly with customers and system users who are experiencing issues with fielded AV systems and capabilities.

DESIRED SKILLS AND EXPERIENCE:

• AV system installations, integrations, troubleshooting and solutioning.
• AV cabling and hardware component wiring.
• Troubleshooting computer-based hardware and software related to AV components and infrastructure.
• Experience with AV teleconferencing systems and suites.
• Proven experience as a proactive adult learner.

Intrepid Solutions, a CIS Secure company, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.