The Business Analyst V will work with Digital Technology, business stakeholders and external partners to analyze customer processes and requirements, analyze upstream and downstream application data dependencies, and prepare specified project documentation. • Assists in business process redesign as needed. • Maintains communication with customers and team members and promotes a team environment. Primary Responsibilities: • Works/Consults across multiple software projects as a senior business analyst • Works on multiple complex software projects that require subject matter business domain expertise • Independently document requirements including user stories (use cases), complex workflow models and process maps • Facilitate the resolution and root cause of questions and issues • Facilitate meetings with Technology and Business Leaders to develop and prioritize requirements • Work with the business on developing and validating user acceptance criteria • Work with technology and business teams to coordinate testing and deployment dates • Prepare cost/benefit analyses for potential solutions • Knowledge leader in business principles and processes related to Crew Bidding and Awarding Qualifications: • BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training • 6 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training • 4 or more years of business analysis experience. • Hands-on experience creating user stories, use cases and process flows • Experience with Agile, Scrum and Waterfall methodologies • Completed multiple projects involving the creation or enhancement of software applications • Can drive the priority of requirements and issues, while managing conflicts and facilitating compromise to help meet business expectations • Excellent communication and problem-solving skills • Strong organizational, analytical, and critical thinking skills • Must be legally authorized to work in the United States for any employer without sponsorship Preferred Qualifications: • Experience with Azure DevOps or similar tools • Completed projects focused on supporting Crew Planning • Knowledge and experience specific to Airline operations and/or Crew Planning