Scope of Work 1) Job Analysis and Documentation: · Conduct comprehensive job analyses for all positions within NYCERS · Document the skills, qualifications, and requirements specific to each job, detailing both technical competencies and soft skills for current performance · Develop future based job needs and qualifications aligned with the job needs at the completion of the LRP · Align/map the skills and qualifications to NYC Civil Service Titles and levels 2) Level-Based Proficiencies: · Define the proficiency levels required for each job within NYCERS, differentiating between entry-level, mid-level, and senior-level positions. · Clearly outline the progression of skills and qualifications as employees advance in their careers. 3) Skill Matrices: · Develop skill matrices for each job, highlighting the essential skills and competencies needed at each level. · Create clear visual representations of the skill progression within NYCERS. 4) Skills and Competencies Assessment: · Assess the current state of skills and competencies among NYCERS employees. · Identify strengths and weaknesses in the existing skill sets. 5) Gap Analysis: · Perform a comprehensive gap analysis to identify disparities between the current skill sets and the defined future standards and expectations. · Categorize the gaps based on urgency and importance. · Provide a detailed report highlighting the findings of the gap analysis. 6) Recommendations for Closing Gaps: · Propose a roadmap and actionable recommendations for closing the identified skill and competency gaps. · Provide guidance on training and development programs that align with NYCERS' goals. · Suggest key performance indicators (KPIs) to measure progress in closing the gaps. MANDATORY SKILLS/EXPERIENCE We seek an individual or firm that has knowledge of the NYC civil service system and experience working with NYC governmental agencies. DESIRABLE SKILLS/EXPERIENCE: · Experience with leading strategic or operational workforce planning activities, including workforce demand analysis, workforce supply analysis, and gap analysis · Ability to identify complex themes, findings, and recommendations based on quantitative and qualitative analyses · Experience with developing and implementing organizational-level strategies and goals using change management principles and best practices · Experience with structuring and conducting data gathering and analysis activities, including interviews, focus groups, and surveys · Experience with analyzing workforce data using software programs, including Tableau and PowerBI · Ability to design and develop clear, concise data-driven deliverables using both Microsoft Word and PowerPoint · Strong communication skills (verbal and written).