Description

Position Summary

HeartShare’s Family of Services is a non-profit agency serving individuals, children, and families living in New York City. The Data Analyst will work as part of the Business Analytics and Quality (BAQ) team to ensure that HeartShare’s Family of Services provides exceptional services to individuals, children and families.

The role will involve working with the Assistant Director Quality Improvement and SVP of Business Analytics and Quality to support data projects through all stages including, data collection, analysis, visualization and reporting. The ideal candidate will have a background in quality improvement and/or program evaluation, strong commitment to data-driven program improvement, and experience working within a non-profit organization.

Job Responsibilities

• Work collaboratively with the Assistant Director and SVP of Business Analytics and Quality on all related areas of data analysis and reporting.
• Gathering qualitative and quantitative data through case record reviews, interviews with program staff, and building and analyzing spreadsheets
• Creating and editing surveys and data collection methodologies using Microsoft Forms, SurveyMonkey and other tools. 
• Conduct quantitative and qualitative analyses and communicate results to program leadership and staff.
• Conduct research and literature reviews on regulatory policies and best practices in quality assurance, improvement and program evaluation, including data collection, analysis and reporting methodologies.
• Prepares and maintains reports as required and ensures data accuracy.
• Administrative and clerical duties including assistance with large scale surveys, data entry, tracking ongoing projects, and coordinating fieldwork.
• Assistance with special projects as needed.

Qualifications

Qualifications

• Bachelor's degree in social science, data analysis, engineering, business analytics or related field with one year experience.
• An interest in learning about community-based services for children and families, including developmental disabilities services, foster care and behavioral health.
• Experience applying quantitative and qualitative research methods. Strong background in data management and reporting.
• Strong written and verbal communication skills.
• Intermediate working knowledge of Microsoft Office 365 platform, including Outlook, Excel, Forms, and SharePoint.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Benefits 
What we offer once YOU join our growing family:
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal) 
• Professional development opportunities 
• Team environment 
• Medical and dental benefits 
• Employer-paid life insurance 
• Optional insurance (life, disability, etc.) 
• 403(B) retirement plans 
• Flexible spending account (dependent care, medical, parking, and transit) 
• Employee assistance program 

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org. 

About HeartShare
Who WE ARE:
For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.
To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook
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