IMCOR is one of Arizona’s largest Mechanical subcontractors, specializing in Design/Build, Industrial HVAC, Piping & Plumbing Systems, Service Maintenance and Special / Facility Projects. We provide customized services to meet our customers’ ongoing needs, and use our problem solving and ingenuity to ensure we are a valuable partner to our customers.

The Client Services/Dispatching Professional that joins our team will hit the ground running, understands the sense of urgency in getting tasks done quickly and efficiently in a fast-paced environment. Customer Service is a key component in all aspects of this job. We have a large focus on personal and professional development and will surround you with the TEAM and resources to be successful. This is a phenomenal career opportunity to come and join the GREAT culture at IMCOR.

Responsibilities:

· Consistent Communication with technicians , update on parts, and planning for scheduling.

· Clear communication and updating customers.

· Having an understanding of pending projects and jobs and making sure all is communicated correctly to the customer and technicians.

· Taking incoming phone calls and setting up service work orders and coordinate throughout the day.

· Working with the inside sales and operations teams to ensure we are all moving in the same direction with the work we are performing and planning for the future.

· Periodically, strategizing with team members and technicians to create the most comprehensive solutions for our customers.

· Spending time to get to know the technician’s skill set to ensure we are sending the proper technician to provide the most value and best solution.

· Spending time learning more about HVAC and Plumbing systems to become an expert.

· Working in Portals and updating through out the day.

Qualifications:

· (1) year of HVAC Dispatching experience required.

· An eager attitude to learn the business, and work as a TEAM to achieve and supersede goals.

· The ability to complete tasks and keep others informed with customer updates and time frames.

· Must be able to very proficient in communicating and giving much detail to customers, technicians, and operations.

· An expertise in customer service and problem solving at all times.

· Must be DETAIL oriented, consisting of multi-tasking at all times and your execution is pivotal to our business.

· Must be Reliable and understand the importance of punctuality (start time 7:00 AM to 4:00 PM).

· Understanding of stringent time frames to get multiple tasks done and succeed consistently.

· Ability to be flexible and help out where and as needed for TEAM IMCOR.

IMCOR is an Equal Opportunity Employer, providing Competitive Wages with Excellent Employee Benefits.

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