2 Scheduling Coordinator Jobs in Glastonbury, CT
Interpreters and Translators, Inc is Hiring a Scheduling Coordinator Near Glastonbury, CT
80% Ensure that all assignments are confirmed with clients and interpreters to deliver outstanding customer satisfaction and meet fill rate goals.
- Organize daily workflows to ensure that all interpreting delivery deadlines are met.
- Pre-plan, strategize and focus on assigning interpreters to specific languages and locations where iTi has traditionally not been able to provide linguists with appropriate skills.
- As part of the operations team, proactively collaborate with recruiters and prioritize efforts to recruit appropriate linguists on a timely basis.
- Proactively work with the Interpreting department manager and leadership team to understand upcoming new contracts and ensure that linguists for all forecasted languages are scheduled and ready to be assigned.
- Ensure that supplier database is always up to date and complete with all required linguists information that may include their qualifications and services (legal, healthcare, courts etc.,) they can provide.
- Organize and prioritize daily work flow to ensure that all deadlines are met and the company goal of 98.5% fill rate is achieved every time it is calculated (daily, weekly and/or monthly).
- Work diligently and execute any ad hoc requests for linguists from coordinators, sales teams and leadership team etc.,
- Actively participate and support the training and customer satisfaction team to ensure continuous improvement and enhancing client satisfaction.
- Facilitate the resolution of escalated risks and issues and follow-up to ensure full remediation
- Participate and contribute to all continuous improvement efforts that include daily and weekly huddles (4DX sessions).
- Lead the data analysis efforts as required and facilitate 4DX sessions as required to continuously learn and improve customer satisfaction and fill rates.
- Continuously strive to improve and document all relevant procedures and work instructions to increase productivity of the operations team.
- Suggest, discuss and implement creative and innovative solutions to ensure linguists choose iTi as their top choice for accepting assignments.
- Develop and maintain exceptional relationships with all linguists to enhance their loyalty to iTi.
- Associate Degree / bachelor’s degree in business or any related field.
- 3 to 5 years of related work experience (at least 1 year of linguistic industry preferred).
- Experience in schedule management (1 year).
- Strong work ethic and high level of energy.
- Demonstrate accountability, personal integrity, organizational skills and proactive positive attitude while executing ongoing tasks.
- Customer service centric personality.
- Computer savvy and able to multitask in a fast-paced environment.
- Fluent in written and spoken English. Bilingual preferred.
- Progressive experience in any service organizations (3-5 years).
- Strong organizational, prioritization and project management skills.
- Exceptional note taking skills coupled with extreme attention to detail.
- Ability to work quickly and efficiently, multi-tasker and a resilient planner.
- Ability to work independently but also as a team Player.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to develop effective relationships with diverse group of linguists.
- Quick learner and effective negotiator.
- Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook.
- Ability to work in a face paced environment sitting in front of a computer for prolonged periods.
- Ability to multi-tasking while interacting on the phone or other electronic devices.
Job Summary
Full Time
$44k-53k (estimate)
03/20/2023
05/21/2024
ititranslates.com
QUEBRADILLAS, PR
25 - 50
1986
Private
$5M - $10M
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About Interpreters and Translators, Inc
ITI provides a broad range of language solutions to customers throughout the United States and the Caribbean.
The job skills required for Scheduling Coordinator include Customer Service, Planning, Microsoft Office, Organizational Skills, Project Management, Continuous Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Scheduling Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Scheduling Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Scheduling Coordinator positions, which can be used as a reference in future career path planning. As a Scheduling Coordinator, it can be promoted into senior positions as a Capacity Planner that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Scheduling Coordinator. You can explore the career advancement for a Scheduling Coordinator below and select your interested title to get hiring information.
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