As Fleet Service Manager,you will play a key leadership role in our Field Operations team while also collaborating closely with our Production and Data Services departments. The successful candidate is a hands-on problem solver with a track record of managing the maintenance of vehicle fleets in full operational condition at maximum uptime levels. This position will be accountable for the uptime of a fleet of about 15 data collection vehicles, striving for a minimal out-of-service (OOS) percentage. The ideal candidate also has experience with preventative maintenance planning and fleet tracking systems.

This position will be based in our Largo, Florida facility and will report to the Director of Operations, Products.

Who We Are:

Based in Largo, FL, International Cybernetics Company (ICC) has designed and manufactured devices to collect road surface data since its founding in 1975. In May of 2022, ICC acquired Infrastructure Management Services (IMS), which is now fully integrated as the services division of ICC. Together, ICC and IMS boast almost five decades of experience in pavement engineering and analysis, software development, automated data collection equipment manufacturing, and ROW mapping.

We enable data-driven decisions about pavement, sidewalk, and right-of-way (ROW) assets that empower agencies to get the most out of their budgets and deliver meaningful safety, maintenance, and rehabilitation results to their constituents.

Through our Core Values, Put the Customer First, Develop Expertise, Act with Integrity, Avoid Surprises, and Recognize and Reward, ICC emphasizes integrity, accountability, and teamwork in the workplace with a vibrant culture that empowers employees to be the best they can be.

The company has a bright future in the new age of road data collection technology and is looking for team members who wish to be part of that vision.

What We Offer:

Innovation in Action: Join a team that doesn't just follow industry trends; we set them. At ICC, innovation is not a buzzword; it's a way of life. Be part of projects that redefine standards and transform challenges into triumphs.

Collaborative Excellence:We believe in the power of collaboration. At ICC, you'll work alongside industry experts, thought leaders, and passionate professionals who are committed to excellence. Your ideas will not just be heard; they'll shape the future of our industry.

Continuous Learning: Our industry is ever-evolving, and so are we. ICC is a place where learning never stops. Whether it's through training programs, mentorship, or hands-on experiences, we invest in your growth.

Client-Centric Impact: Every project at ICC is an opportunity to make a positive impact. Join us in delivering solutions that not only meet but exceed client expectations. Be part of a team that takes pride in its reputation for world-class customer support.

What We Look For:

Passion for Excellence: If you're driven by a desire for excellence, you'll find your home at ICC. We seek individuals who are passionate about pushing boundaries, solving challenges, and making a real impact in our industry.

Innovative Thinkers: Innovation is the cornerstone of our success. We welcome creative minds who bring fresh perspectives, challenge the status quo, and contribute to our culture of forward-thinking.

Team Players: Collaboration is at the heart of what we do. If you thrive in a team environment, value diverse perspectives, and believe in the power of collective achievement, you'll fit right in at ICC.

Responsibilities:

• Respond to fleet downtime issues promptly and mobilize the resources required to address the issue, whether from inside or outside the company.
• Create cases (trouble tickets) for each incident and track each case through to successful resolution in our Jira issue-tracking software.
• Hold daily morning meetings to review all open cases for progress and to determine next steps.
• Communicate regularly with field crews, fleet support staff, production staff, and development staff to ensure everyone is aware of the issues, resolution plan, and actions/next steps.
• Follow-up with dealership and repair shop managers daily whenever our fleet vehicles are being worked on.
• Build positive rapport with mechanics and field crews to motivate them to do what they can to assist and expedite repairs.
• Track and report fleet uptime/downtime metrics to management weekly.
• Document the root cause (as determined by fleet support or development) for any deficiencies or failures in parts and assemblies; track failures by system and root cause for every vehicle in the fleet.
• Based on common downtime reasons, suggest improvements to ICC equipment, systems, maintenance methods, and preventative (scheduled) repairs.
• Review and comment on new and existing equipment layouts to ensure our designs are robust for road-going vehicles, easy to maintain in the field, and cost-efficient.
• Travel up to 10% for field meetings with crew members and for major maintenance issues that require management presence to expedite resolution (rare).

Primary job responsibilities are those an employee must perform with or without reasonable accommodation. The list of requirements, duties, and responsibilities is not exhaustive, but is the most accurate for the current job. ICC reserves the right to revise the job description and to require other duties be performed as needed.

Qualifications:

Required Qualifications:

• Technical diploma or Bachelor’s degree in the mechanical or electrical field or equivalent experience
• At least 15 years of progressive fleet maintenance and management experience
• Proven problem-solving and troubleshooting experience
• Self-starter with the ability to motivate others and organize work
• Attention to detail and a positive “get it done” attitude
• Excellent computer skills with Microsoft Windows, including file management, folder organization, hard drive formatting, drive letter mapping, operating system updating, and so on.
• Must possess a current, valid driver’s license
• Must have a valid passport or be eligible to obtain one.
• Must be able to lift 50 lbs. comfortably from floor level to waist level

Nice-to-have Qualifications:

• Experience with maintaining Ford Transits, F150, F250, F350, Dodge Promaster, and Chevy platforms would be an asset
• Metalwork fabrication and assembly experience would be an asset
• Experience with vehicle-mounted subsystems would be an asset, including the use of manufacturer mounting points inside and outside the vehicle to add hardware platforms
• Free-hand sketching ability to draft ideas quickly for sharing would be an asset
• Experience with GPS equipment or surveying

Benefits

• 100% employer-paid health benefit for employee coverage.
• Dental
• Long term disability
• Group life insurance
• Voluntary short-term disability and life insurance.
• Retirement Plan with employer match
• Paid Time Off
• Paid Parental Leave

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Work Location: In person