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POSITION SUMMARY
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Items listed below are to be done to assist for all accounts within the Sales Department.
Essential Functions:
Enter orders
Date changes. This has been updated to where date changes will only be done on the first Monday of the month with the new open order report for that week.
Load quoted cost after BM has completed quote and sent to customer.
Pick tickets
Format Open Order reports and save in the files on the Q drive
Filing
New orders entered
Bill of ladings
Paperwork from what had shipped the previous day
Moving orders from open to closed when applicable
Cycle through closed orders for files older than 1 year that can be boxed and taken to Mezzanine
Maintain Open and Closed Order files are kept in order
1st by Customer
2nd but Macola Order number
RMA
Create in Macola and Synergy
Credit / re-bill after CSR gets PO
Synergy update
Macola close RMA number when done shipping
Review every two weeks for RMA numbers created but not received. Sent to CSR to validate with customer if RMA number is still needed or can be cancelled in Macola and Synergy.
Special projects may occur from time to time.
ESSENTIAL FUNCTIONS
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.Receptionist / CSR I
POSITION QUALIFICATIONS
Competency Statement(s)
Full Time
Durable Manufacturing
$38k-49k (estimate)
04/26/2024
06/25/2024
internationalcontrolservices.com
DECATUR, IL
100 - 200
1992
Private
DENNIS M ESPINOZA
$10M - $50M
Durable Manufacturing
ICS is a provider of electronic circuits manufacturing and inventory management services for telecommunication, defense and aerospace industries.
The job skills required for CSR include Customer Service, CSR, Products and Services, Billing, Microsoft Office, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR positions, which can be used as a reference in future career path planning. As a CSR, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR. You can explore the career advancement for a CSR below and select your interested title to get hiring information.
If you are interested in becoming a CSR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a CSR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on CSR job description and responsibilities
Releasing of CSR report on an annual basis.
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CSR must develop coherent CSR strategies, with activities typically divided among three theaters of practice.
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Promoting the uptake of CSR amongst SMEs requires approaches that fit the respective needs and capacities of these businesses, and do not adversely affect their economic viability.
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Monitor the Contemporary Environment and Seize Opportunities.
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Develop Custumer Service Representative guidelines and criteria.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on CSR jobs
Custumer Service Representative creates an atmosphere of goodwill that offers protection against negative events, e.g., public disputes and corporate scandals.
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CSR and HR teams are working closely together to develop exciting offers for employees which make a huge contribution to local communities.
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CSR Ratings give the perceived perfomance on an absolute 0-100 scale.
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CSR provides cards for site visitors, apprentices, skilled operatives and craftsmen.
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All candidates are required to complete the CSR 1 Day Health & Safety Training.
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Step 3: View the best colleges and universities for CSR.