Universal Banker -- Language: English and Mandarin

About us

International Bank of Chicago is a business in FINANCIAL_SERVICES_BANKING in Chicago, IL 60640. We are inclusive and challenging.

Overview: The Universal Banker plays a key role in providing retail banking services and cross-selling products to existing customers and prospective customers. You will be required to perform a variety of tasks associated with executing customer requests and verifying the completeness of those transactions.

The Universal Banker will elevate the customer experience by providing personalized, best-in-class service that cultivates the development of lasting relationships through each customer contact. The successful candidate will become an expert in our products and services and will develop a keen understanding of our customers’ transaction requirements. This position requires opening new accounts and processing regular transactions such as receiving and paying out money, maintaining records of money and negotiable instruments involved in financial transactions, and compliance with the bank’s policies and procedures and federal and state regulations.

Language Requirements: English and Mandarin.

Accountabilities:

Relationship and Business Development
o Open new accounts, including compiling and preparing new account documents.
o Identify the needs of current and prospective customers and offer appropriate products and services.
o Promote and provide information to customers on new and enhanced products, services, promotions, etc.
o Promote and cross-sell products and services to current and potential customers, including joint calls with other departments (i.e. loan referrals, cash management etc.).
o Participate in community events to increase bank visibility and develop business opportunities.

Customer Service:
o Assist customers with inquiries and requests regarding current accounts.
o Identify and inform customers of account status discrepancies, disputes and provide options to resolve.
o Receive and process loan payments, record and issue transaction receipt(s).
o Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record and issue transaction receipt.
o Process cash withdrawals from savings and checking accounts, verify signatures and account balances, examine all checks, bonds, money orders, and savings withdrawals to determine negotiability, record, and issue transaction receipt(s).
o Answer and assist callers with their questions and requests; route callers appropriately.
o Receive bank visitors and assist with directing them appropriately.
o Process basic IRA transactions.

o Follow up on centralized pending file items.

Branch Operations/Ownership:
o Prepare transactions for scanning (i.e. branch capture, indexing, etc.).
o Balance and transmit transactions, update customer information, etc.
o Record all transactions promptly, accurately, and in compliance with bank procedures.
o Conduct work in accordance with bank policies and procedures and regulatory standards to ensure safety and soundness.
o Balance and replenish cash in ATM (specific locations).
o Receive, count, and balance working cash at the beginning and end of each shift.
o Sort and distribute work from other offices, process mail, and night depository transactions.
o Operate computer, telephone, copier, coin machine, and other bank equipment.
o Travel to other locations as needed.

Qualifications:

 High School Diploma required or equivalent.

 3 years of experience in banking, cash handling, customer service or other service-related industry. Previous banking and office experience required.

 Strong influencing and interpersonal skills with the ability to effectively communicate with all levels within the organization.

 Excellent oral and written skills.

International Bank of Chicago is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Education:

• Associate (Required)

Experience:

• retail banking: 3 years (Required)
• opening accounts and cross-selling: 3 years (Required)
• cash handling: 3 years (Required)
• customer service: 3 years (Required)

Language:

• English and Mandarin (Required)

Ability to Relocate:

• Chicago, IL 60640: Relocate before starting work (Required)

Work Location: In person