Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Lead Manager, Client Service join our Treasury Services team. This role is located in Pittsburgh PA, or Lake Mary, FL

In this role, you'll make an impact in the following ways:

* Oversees and provides guidance to one or more Treasury Service Global Client Service teams who supports multiple, moderately complex to highly complex client accounts daily. Assist in resolving highly complex or non-routine client issues or inquiries as needed.

* Guides Treasury Service Global Client Service teams through change management.

* Provide teams an assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings.

* Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

* Use the CRM data to report client trends and needs; may provide forward-looking insight on client issues to drive future revenue growth and maintain relationships with business teams.

* Develops and maintains policies and procedures for teams managed. Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.

To be successful in this role, we're seeking the following:

* Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.

* 5-7 years of total work experience with at least 1-3 years of management experience preferred. Experience in a client service and/or operational area preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

* Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion

* Bloomberg's Gender Equality Index (GEI)

* Human Rights Campaign Foundation, 100% score Corporate Equality Index

* Best Places to Work for Disability Inclusion, Disability: IN - 100% score

* 100 Best Workplaces for Innovators, Fast Company

* CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.