Overview

We’re hiring a Director of Lodging to Live. Work. Explore. in Yellowstone!

The Director of Lodging is responsible for overseeing the lodging operations of nine hotels and lodges with approximately 2,300 units and four campgrounds and one RV park with approximately 1,700 sites. The primary responsibility will be maximizing revenues, profitability and guest satisfaction. This role requires a strategic and dynamic leader with a track record of success in hotel and multi property operations, who will provide supervision and support to the departmental managers, ensure seamless operations and drive exceptional guest experience across all guest accommodations at Yellowstone National Park.

The Details:

• Position Type: Full-Time, Year-Round
• Location: Mammoth Hot Springs. This position requires frequent travel to all our lodging operations throughout the park
• Schedule: Typical schedule is 40 hours, (may include weekends, evenings, and holidays)
• Housing: Company housing provided at low cost

The Must Haves:

• Bachelor’s degree in Hospitality/Hotel Management, Business Administration, Finance or similar field(s) of study, or proven experience in the field.
• Prior experience overseeing 500 rooms and multiple properties
• Minimum of five (5) years hospitality, lodging and/or related experience in a management capacity.
• Demonstrated ability of offering outstanding guest service.
• Must possess a valid drivers license

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
• Over 1,000 miles of hiking trails inside the park itself
• Fresh air, breathtaking views, and clear night skies
• World-class wildlife viewing of bison, elk, moose, wolves, bears, and more
• Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world

Benefits and Perks:

• Medical, Vision, Dental, and 401k benefits
• Vacation, Holiday and Sick Leave
• Free Access to our Employee Recreation Program (hiking, photography, camping, wildlife watching, and more!)
• Discounts in and around Yellowstone

Responsibilities

• Perform all duties towards the goal of maximizing revenues, profitability and guest satisfaction while simultaneously maximizing corporate profit in the management of nine hotels and lodges with approximately 2,300 units and four campgrounds and one RV park with approximately 1,700 sites.
• Recruit, train, support and motivate members of the Lodging Support Office: Front Office, Housekeeping, Campgrounds, Camper Services, Custodial Services and Laundry.
• Formulate operating and capital budgets for the Lodging Department and to administer each department's operation to fulfill budget requirements.
• Coordinate annual replacement of amenities, softgoods and mattress/box springs in guest accommodations.
• Coordinate with the Engineering Department on repairs and construction as applicable to the Lodging Department.
• Coordinate with all departments to develop and implement systems towards achieving operational efficiency and accomplishing financial goals.
• Assist the Executive Director, Operations to establish pricing for rooms, campsites and miscellaneous items in accordance with the National Park Service's NPS-48 Concessions Management Guidelines and comparable pricing concepts.
• Oversight of the Gardiner Laundry and supplemental services including uniform inventory management, seamstress repairs, uniform purchasing, and conference service linens. Manage overall linen and terry pars for Yellowstone and coordinate annual linen purchases.
• Maintain a cooperative relationship with the National Park Service in all aspects of the operation.
• Manage cyclic FF&E replacement schedule on time and within budget constraints including design, procurement and installation.
• Responsible for developing the annual Capital expenditure plan for the Lodging Department based on operating needs, opportunities for ROI and contractual requirements and executing the approved plan each year.
• Participation in the Yield Management team to maximize room revenues through yield management to achieve budgeting goals while balancing operating dates construction schedules and other operating variables.
• Act as a liaison for Regional Location Managers in matters pertaining to the Lodging departments.
• Develop and maintain an attitude and spirit of courtesy and good service to all employees.
• Work with the corporate office to include company-wide programs in Yellowstone’s Lodging programs.
• Work with the sustainability department to incorporate best practices to support overall Yellowstone and corporate goals for utility usage.

Qualifications

• Bachelor’s degree in Hospitality/Hotel Management, Business Administration, Finance or similar field(s) of study, or proven experience in the field.
• Prior experience overseeing 500 rooms and multiple properties
• Minimum of five (5) years hospitality, lodging and/or related experience in a management capacity.
• Demonstrated ability of offering outstanding guest service.
• Organizational/time-management skills.
• Financial analysis skills.
• Strategic planning skills.
• Knowledge of budgeting, purchasing and inventory management.
• Knowledge of Yellowstone Park operations preferred.
• Must possess a valid driver’s license.

Physical Requirements include:

• Ability to sit, stand, kneel, or crawl for long periods of time.
• Ability to work in a higher altitude environment.
• Ability to climb stairs.
• Ability to lift boxes of materials of 5 – 50 lbs.
• Ability to walk, reach, stand, as necessary to perform job duties as noted.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.