Working under the general supervision of the Director of Ancillary and Specialty Services, this position is responsible for workflow, financial performance, and the overall management of department operations to achieve expert care, superb service, and maximizing staff productivity. This role will include oversite of all Physical Therapy locations, including employer-based services of on-site Physical Therapy. The Physical Therapy Manager works closely with the organizational management team on strategic planning, program development, continuous quality improvement and financial/budget reporting and monitoring. This role will require building relationships and workflows with external stakeholders to ensure optimal, comprehensive care management. This dynamic leader will leverage evidence-based practice, innovative technology, service line diversification to deliver to patients exceptional value with ideal access and market leading outcomes, culminating in a premier care experience.

ESSENTIAL FUNCTIONS

Staff Management – Overall responsibility for management of staff, including Physical Therapy Leads, Physical Therapists, and administrative supervisor staff within the Physical Therapy departments. Will work in coordination with the administrative supervisor and clinical manager of musculoskeletal services regarding athletic trainer and administrative support staff of the department.

• Determine staffing levels based on patient care needs/modalities, patient flow, patient diagnoses, staff skills and other clinic needs
• Directly supervises staff and practitioners within the clinics
• Interview, select and hire new employees
• Coordinate and/or monitor orientation of all new employees
• Work with Human Resources to assure compliance with State, Federal and OSHA requirements for staff
• Foster productive practices which reflect InterMed’s Mission Vision and Values for excellence in the delivery of patient care
• Develop, maintain and periodically reassess staff education programs
• Coordinate and/or monitor staffing hours, payroll records, time off requests, CME scheduling and reimbursement
• Coordinate and/or facilitate staff evaluations and performance, developing standards, and ensuring basic competencies for all staff
• Promote clinical development initiatives to promote and foster growth of clinicians while meeting strategic goals of department

Clinical

• Responsible for maintaining a caseload and all associated care requirements noted in the role and duties of a treating physical therapist
• Caseload volume and productivity expectations to be made in coordination with Director of Ancillary and Specialty Services

Leadership

• Establish credibility and a strong presence in all physical locations
• Acts as a change management champion
• Helps create and implement action plans developed as part of LEAN and Six-Sigma continuous improvement process
• Prioritizes, organizes and plans work independently
• Establishes expectations and models behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer
• Develop a system for objectively monitoring department performance and creatively seek solutions to foster quality improvement
• Continuously optimize staff roles and responsibilities to meet performance goals
• Develop and maintain an open and effective line of communication with the clinical team, InterMed physicians and staff
• Work collaboratively with the management team, referring physicians and referring offices to build trust and ensure effective working relationships
• Guide efforts to create and communicate clinical offerings, educational series, and care innovation to the broader organization.

Operations

• Coordinate and/or monitor staffing, working in conjunction with the department leads, musculoskeletal clinical manager, and administrative supervisor
• Coordinate and/or monitor clinician schedules to optimize patient access
• Review and revise staff scheduling templates
• Coordinate and/or monitor space and room assignments for optimal patient flow
• Coordinate and/or monitor therapist, athletic trainer utilization and staffing resources
• Support and facilitate referral management process
• Oversee departmental policy and procedure development. Review and revise policies and procedures on regular intervals. Ensure employee compliance with policies and procedures
• Develop protocols to improve patient care and overall patient experience
• Develop protocols and create standards of care within department
• Monitor, communicate and address key performance metrics for the department
• Maintain appropriate levels of medical supplies and other inventories pertinent to overall operations and patient care
• Develop and execute operational plans to successfully implement strategic initiatives
• Facilitate monthly staff meetings to provide updates to staff
• Coordinates audits of clinician documentation on scheduled intervals and provides feedback to clinicians on note content, billing and coding
• In partnership with InterMed’s Business Intelligence department, develop and review department trends
• Understand and ensure department adhere to professional federal and state practice requirements
• Implement and operationalize compliance processes per various contracted entity requirements

Financial and Administrative Accountability

• Assume management and administration of department operational and capital budgets
• Works closely with Program Director of Workplace Health in the development and management of onsite client budgets
• Coordinate, review and monitor staffing hours while maintaining adequate staffing levels
• Monitor budget and report on variances; analyze monthly reports and identify trends
• Monitor clinic utilization and provider productivity, addressing individual performance directly with clinicians and reporting trends to Director
• Act as a resource to staff and disseminate updates in a timely manner
• Monitor therapist incentive programs
• Ensure notes and charges are completed and submitted in a timely fashion

Strategic Planning and Program Coordination

• Assess current state of department with relation to existing goals and plans
• Collaborate with internal and external healthcare organizations on patient initiatives to ensure InterMed’s positioning as a leader in healthcare improvement and quality
• Collect and distribute clinic data to support continuous improvement efforts
• Identify opportunities and works collaboratively with director and clients to implement agreed upon services and solutions.
• Assist with development of business plans for new programs and other strategic initiatives
• Create department task plans with resource identification, role descriptions, and action plans to include timelines and a delivery schedule
• Participate in management team meetings, interdepartmental problem solving, and policy development
• Understand industry trends with payers, billing, employer-based services and compliance of Physical Therapy services

Confidentiality

• Demonstrate knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.
• Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

JOB REQUIREMENTS

• Physical Therapy degree required
• An active unencumbered Maine Physical Therapist license required
• Minimum of one to three years of management level experience, preferably in a hospital or medical group setting, including medical insurance, coding and reimbursement
• Demonstrated formal leadership training experience preferred
• Previous supervisory experience in a clinical setting or corporate setting is strongly desired
• Proven record of success working in a collaborative manner with physicians and other senior management
• Excellent professional judgment and decision making ability
• Proven Leadership skills and ability to motivate and support employees to reach optimum performance
• Excellent communication skills both oral and written
• Excellent organizational skills and the ability to simultaneously manage competing priorities
• Ability to foster an enhanced team environment
• Ability to prioritize, organize, and plan work independently
• Committed to excellence in customer service and clinical care

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.