ESSENTIAL FUNCTIONS

Personnel Management

• Overall accountability and management of clinical staffing.
• Maintains and regularly evaluates the clinical competency program and oversees the deployment of the clinical onboarding programs of all clinical staff.

• Mentors and counsels’ staff to include initiating Performance Improvement plans.
• Collaborates with the practice’s leadership team to ensure adequate staffing levels based on physician to staff ratios.
• Coordinates and conducts regular staff meetings to ensure consistent communication between all levels of the organization.
• Leads Lean Six Sigma initiatives in collaboration with practice managers across clinical and administrative teams to foster a culture of continuous improvement.
• Acts as first line resource for staff and physicians.
• Fosters intra-departmental support and collaboration between all sites.
• Champions, implements, and monitors performance on organizational and departmental clinical quality care initiatives.
• Assists with patient complaints including review/root cause analysis, documentation, service recovery efforts, and addressing underlying issues.
• Present for all clinical interviews, with some crossover for administrative, physician and NPPA.

• Determine staffing levels based on patient care needs, patient flow, medical acuity, procedures, staff skills and other clinic needs.
• Works with the Compliance and Human Resources teams to assure compliance with State, Federal and OSHA (Occupational Safety and Health Administration) requirements for staff.

Clinic Operations:

• Fosters practices that support InterMed’s ability to deliver accessible, reliable, and affordable care.

• In coordination with the Department Chiefs and Senior Leadership teams, develops policies and procedures to support department functions.
• Develops a system for objectively monitoring department performance and creatively seeks solutions to foster quality improvement.
• Utilizes data and best practice research to evaluate existing and recommend new patient/clinical policies, procedures, processes, or trainings based on trends and benchmarks.
• Develops and maintains an open and effective line of communication with physicians and staff to embrace and lead change management.
• Maintains appropriate levels of medical supplies and other inventories pertinent to overall operations and patient care.
• Acts as a clinical resource, coach, and mentor to all clinical staff, leads by example and works to create an environment that fosters excellence in clinical care, peer support and teamwork.

Quality:

• Oversees the Quality Assurance Program.
• To ensure the highest quality care for our patients, the Clinical Manager will:
• Demonstrate a comfort with using data to drive decisions.
• Proactively monitor the effectiveness of quality improvement initiatives.
• Assess patient feedback and identify areas for targeted improvement.
• Works closely with the Department Chief and other Senior Leadership to implement quality improvement efforts. 

Communication: 

• Serves as the primary linkage between the clinical teams, practice leadership, and senior leadership teams
• Fosters strong working relationships with all levels of the organization to facilitate effective communication and to connect front line staff’s daily priorities to the organization’s strategic goals.
• Demonstrates strong interpersonal savvy and relate well to all kinds of people within the organization.

Strategic Planning and Program Coordination

• Assess current state of department with relation to existing clinical goals and plans.

• Collaborates with internal and external healthcare organizations on patient initiatives to ensure InterMed’s positioning as a leader in healthcare improvement and quality.
• Assists with development of operational plans for new clinical programs and other strategic initiatives.
• Participates in management team meetings, interdepartmental problem solving, and policy development.

Confidentiality

Demonstrate knowledge and understanding of patient privacy rights under HIPAA (Health Insurance Portability and Accountability) guidelines. Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or employees. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

JOB REQUIREMENTS

• Bachelor's degree in nursing required. Master's degree in nursing preferred.
• Active unencumbered State of Maine Registered Nurse license
• Minimum of five (5) years of experience in nursing, with at least three (3) years in a supervisory or management capacity.
• IBCLC or CLC Lactation programming experience preferred (applies to OB/GYN, Family Medicine, and Pediatrics practices only).
• Experience in LEAN and/or Six Sigma preferred
• Proficiency in MS office applications; Word, Excel, Power Point, Outlook.
• Proficient in using business intelligence data to drive clinical decisions and proactively monitor the effectiveness of quality improvement initiatives.
• Excellent professional judgment and decision-making ability.
• Proven Leadership skills.
• Excellent communication skills both oral and written.
• Ability to foster an enhanced team environment acting as clinical resource and role model to clinical staff.
• Ability to prioritize, organize, and plan work independently.
• Committed to excellence in customer service and clinical care.