ESSENTIAL FUNCTIONS

Personnel Management – Overall responsibility for personnel management and staffing including registered nurses, licensed practical nurses, and ancillary staff within the department.

• Determine staffing levels based on patient care needs, patient flow, medical acuity, procedures, staff skills and other clinic needs
• Interview, select and hire new employees
• Coordinate and/or monitor orientation of all new employees and providers
• Work with the Compliance and Human Resources teams to assure compliance with State, Federal and OSHA requirements for staff
• Foster productive practices which reflect InterMed’s Statement of Purpose and Values for excellence in the delivery of patient care
• Develop, maintain and periodically reassess staff education programs
• Coordinate and/or monitor staffing hours and payroll records
• Coordinate and/or facilitate staff evaluations and performance, developing standards, and ensuring basic competencies for all staff
• Establish expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer

• In coordination with the Department Chief, develop policies and procedures for department functions
• Develop a system for objectively monitoring department performance and creatively seek solutions to foster quality improvement
• Continuously optimize staff roles and responsibilities to meet performance goals
• Develop and maintain an open and effective line of communication with physicians and staff
• Work collaboratively with management team, coordinators and providers to ensure effective working relationships
• Support, embrace and lead change management

• Coordinate and/or monitor staffing and work in conjunction with the department coordinators
• Coordinate and/or monitor provider schedules to optimize patient access
• Coordinate and/or monitor space and room assignments for optimal patient flow
• Develop a system to track the department provider utilization and personnel resources to optimize patient flow
• Support and facilitate referral management process
• Develop protocols to improve care for acute/urgent patient problems
• Develop protocols and create standards of care within department and across the organization
• Monitor and report on key performance indicators for the department
• Maintain appropriate levels of medical supplies and other inventories pertinent to overall operations and patient care

• Assume management and administration of department operational and capital budgets
• Evaluate, specify and recommend equipment for operations and patient care in the department
• Monitor budget and report on variances. Analyze monthly reports and identify trends
• Monitor clinic utilization and provider productivity on a monthly basis, report trends to Department Chief
• Act as a resource to providers and clinical staff and disseminate updates in a timely manner
• Monitor Unlocked Encounter reports
• Ensure inpatient charges are completed and submitted in a timely fashion

Strategic Planning and Program Coordination

• Assess current state of department with relation to existing goals and plans
• Collaborate with internal and external healthcare organizations on patient initiatives to ensure InterMed’s positioning as a leader in healthcare improvement and quality
• Assist with development of business plans for new programs and other strategic initiatives
• Assist with marketing, public relations and advertising
• Create department task plans with resource identification, role descriptions, and action plans to include timelines and a delivery schedule
• Participate in management team meetings, interdepartmental problem solving, and policy development

Confidentiality

Demonstrate knowledge and understanding of patient privacy rights under HIPAA guidelines. Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

KNOWLEDGE, SKILLS AND ABILITIES

• Management level experience in a hospital or medical group setting, including medical insurance, coding and reimbursement
• Previous supervisory experience in a clinical setting
• Excellent professional judgment and decision making ability
• Proven leadership skills
• Excellent communication skills, both oral and written
• Ability to foster an enhanced team environment
• Ability to prioritize, organize, and plan work independently
• Committed to excellence in customer service and clinical care

JOB REQUIREMENTS

• Bachelor’s degree required
• Minimum five years management level experience, preferably supervising 20 employees in a medical practice setting which consisted of 10 or more providers
• Previous supervisory experience in a clinical, multi-location setting strongly desired
• Previous supervisory experience in a clinical or academic setting which included residents is strongly desired
• Demonstrated formal leadership training experience
• Proven record of success working in a collaborative manner with physicians and other senior management

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Licenses & Certifications

• RN License