Multiple locations available in the Houston area including Cypress Station, Katy, Humble, Conroe, and Willowbrook. Apply on the company website for the specific location of interest.

Position Description:

Our purpose (Why We Exist) is to keep our region a great place to do business, work and live.

The Service Coordinator the public facing representative of Workforce Solutions and will support visitor requests by answering the phone, interacting face to face, by email, live chat or social media.

Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff assisted resources such as workshops, to help the customer get a job, keep a job or get a better job.

Responsibilities:

• Welcomes customers to Workforce Solutions, listens and makes determination as to the best way to serve based on customer needs
• Establishes a rapport with customers by demonstrating a friendly, welcoming and professional demeanor always
• Engages customers and provides assistance to achieve the request
• Maintains an awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them
• Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources
• Provides job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provides information about community resources and records referrals properly
• Provides professional resume, networking and interviewing guidance that is customized
• Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job
• Facilitates Workforce Solutions seminars
• Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
• Supports customers in using computers and other equipment in the resource area
• Shares current local labor market information
• Provides support for customers by answering the phone, interacting face to face, by email, live chat or social media as assigned
• Performs other duties as assigned

Qualifications:

High school diploma or HS Equivalency and two years of college coursework OR High school diploma or HS Equivalency and two years of customer service where skills learned are transferable to a position at Workforce Solutions

Note: Each 6 months of experience substitutes for 15 semester hours of college coursework

Knowledge, Skills and Abilities:

• Able to communicate and share information with individuals about service, labor market and finding a job
• Can listen to customers, analyze expressed needs and use good judgment in suggesting solutions or next steps.
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Patiently listens to customer concerns/problems, complaints – remain courteous when dealing with difficult and angry customers
• Has intermediate to advanced computer skills including knowledge of Microsoft Windows and Office; able to learn new software
• Able to provide instruction or guidance in computer operations and can provide technical assistance in software programs such as Microsoft Office Suite.
• Can provide assistance in establishing internet e-mail accounts, browsing and searching the internet
• Can solve minor operational problems with equipment in the resource area such as personal computers, printers, faxes and copiers
• Has good problem-solving skills and can multi-task
• Is flexible and adaptable
• Works well in teams and with customers and other staff (flexible, congenial and adaptable)
• Can communicate orally and in writing at a business level
• Must be proficient in the Microsoft Office Suite
• Experience in a social service setting with working knowledge of employment related resources and planning techniques
• Teaching, critical thinking and attention to detail

Work Schedule:

Monday – Friday 8:00 am to 5:00 pm; occasional weekend or evening events with advance notice

Work Location:

In Office

Travel Requirements:

Requires 10% travel and employee must comply with Interfaith’s Safe Driving policy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Physical Demands: prolonged sitting, standing, talking, hearing and reaching
• Visual Demands: reading and prolonged computer usage
• Mental and Emotional Demands: stress, time pressures and critical thinking

The employee may occasionally be required to lift and/or move up to 25 pounds

Benefits:

• Medical, Dental and Vision Insurance
• Basic and Voluntary Life AD&D
• Voluntary Short & Long Term Disability
• Flexible Spending & Dependent Care Accounts
• Employee Assistance Program
• 403(b) Retirement Plan with corporate matching up to 5%; requires one (1) year of employment
• Paid Time Off
• Bereavement and Jury/Court Duty Pay
• Paid holidays
• Mileage Reimbursement
• Work with enthusiastic team members who have a passion for service!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The employee has reviewed this description and agrees that he/she is fully able and can perform the duties and responsibilities listed above.

Equal Opportunity Employer

Interfaith of The Woodlands committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Notice to Third Party Agencies

Please note that Interfaith of The Woodlands does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Interfaith will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Interfaith explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Interfaith of The Woodlands.

Job Type: Temporary

Pay: $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person