OVERVIEW: Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250 diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

SHIFT OPTIONS:

Sunday-Thursday 2:00pm-10:30pm

Sunday-Thursday 10pm-6:30am - $1 Overnight Shift Differential !

WHAT YOU WILL DO: This position is responsible for providing a basic level of general behavioral and psychiatric care to patients that have been discharged from Veterans Affairs (VA) Medical Center, Managed Health Plans, Palomar Hospital and Tri-City Hospital, to achieve a more adaptive level of physical, psychological and social functioning while in the program. Working within a comprehensive team of skilled professionals the Resident Behavioral Health Aide engages with the recuperative care team to get the patient back to self-sufficiency. This position is also responsible for the safe and timely transportation of clients to and from various appointments and ensuring facilities are maintained in a clean and orderly fashion.

• Provides behavioral services to patients under the general supervision of registered nurses and other qualified personnel
• Observes and assesses patients’ physical condition, behavior and responses to treatment and reporting any significant changes to appropriate supervisor and other appropriate staff members
• Performs tasks that are within the scope of his/her education preparation, knowledge, and permitted by the policies and procedures of the Recuperative Care Program
• Assists with the coordination of services including planning, monitoring, documenting and conducting evaluations of services to patients
• Utilizes behavioral and physical techniques to prevent injury to patients and other and to ensure a safe and therapeutic environment for clients; responds appropriately to crisis situations
• Keeps hallways and common areas clear of debris, wheelchairs, etc.
• Ensures facilities are maintained in clean and orderly fashion
• Orients new patients to their room, facility, laundry, cafeteria, etc.
• Assists patients with making medical appointments and any transportation necessary
• Assist passengers on and off vehicle, including those with physical limitations
• Secure passengers’ wheelchairs and assist disabled passengers in and out of the vehicle
• Observe traffic laws and regulations
• Ensure clients have safely entered medical facility before leaving
• Maintain and update transportation calendar; schedule and select routes and travel times so clients arrive for appointments on time, and are picked up within a reasonable period of time after appointments are completed
• Maintain contact with clients and staff for appointment and schedule changes
• Maintain order and discipline in the vehicle; retain documentation of maintenance records
• Report problematic client behavior or disruption of service to supervisor
• Lock and secure vehicle when leaving unattended; check to ensure no passengers are still in the vehicle before leaving unattended
• Maintain daily record of mileage and number of passengers transported
• Clean and service the vehicle with fuel; report vehicle deficiencies immediately for repair and maintenance
• Ensures the confidentiality of patient information and health records
• Participates in all staff meetings and trainings
• Perform additional duties as assigned

EXPERIENCE / EDUCATION

• Knowledge of alcohol and other drug recovery field preferred
• Experience working with severely mentally ill, medically fragile, and homeless populations preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Ability to establish and maintain professional boundaries with clients
• Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention
• Ability to anticipate and react calmly to emergency situations
• Ability to identify problems, and research and recommend resolutions
• Knowledge of community and social service agencies
• Knowledge of adult development
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to perform work in an office setting
• Drives frequently during all seasons and is exposed to all weather conditions
• May be subjected to adverse conditions, including contact from hostile people
• Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)
• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
• The noise level in the work environment is usually low