The Human Resources Generalist is responsible for supporting the Director of Human Resources in all aspects of Human Resources. Additionally assist the Accounting Department with payroll, and the Director of Human Resources with New Hire Onboarding and overall administrative responsibilities. Responsibilities include but are not limited to Employment, Benefits, Leaves, Employee Events and enforcing company policies and practices. This position will facilitate New Hire Orientation, Safety Trainings, conducting employee onboarding and help plan training & development and assist with special projects. 

REPORTS TO: Director of Human Resources

Interacts: Internal and External Guests

SCHEDULE: Monday-Friday (Office Hours). May be required to work outside office hours such as weekends and holidays based on business needs.

EDUCATION: Minimum of High School Diploma or equivalent.

WORK EXPERINCE: Minimum of 2 years of Human Resource experience, Hospitality or equivalent preferred. Must have guest service experience. Strong computer, math proficiency and administrative skills are required. Must be computer proficient (Microsoft Office- Excel PowerPoint, etc.) Bi-lingual and Spanish Fluency is preferred.

KNOWLEDGE, SKILLS ABILITIES:

Knowledge

• Understand hotel function and guest profiles. 
• Knowledge of local area including restaurants, landmarks, shopping centers and or local attractions. 
• Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook and knowing how to use search engines.

Skills

• Strong English business communication skills both verbal and written is required. 
• SPANISH fluency / communication skills both verbal and written is preferred.
• Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. 
• Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize. 
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management

Abilities

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. 
• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. 
• Ability to learn new software and computer systems. 
• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.

PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8 hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 50 lbs.

BUSINESS ATTIRE: To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times (if applicable), uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. Otherwise, must wear professional attire as reflected in Employee Handbook (Blazers required).

PREFERRED QUALIFICATIONS:

• Degree/Certifications in Business Management or Hospitality 
• Bilingual or Multilingual (Spanish fluency preferred)
• Prior hotel experience
• Emotional Intelligence Training

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. InterContinental The Clement Monterey offers panoramic ocean views and is located in the heart of Cannery Row just steps away from local shops and the Monterey Bay Aquarium. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of IHG brand, we’re committed to providing true hospitality for everyone, every day.

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an outgoing and knowledgeable HR Generalist to join our family! The HR Generalist is primarily responsible for supporting the Human Resource Department administrative responsibilities. The HR Generalist is an integral part of our team at the property and works side by side with associates and managers on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.

If this position and InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!