About Us

The "Avenue Bellevue" development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class "InterContinental Hotel Bellevue", convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

Your day to day

• Manage all aspects of front desk and guest services operations for assigned shift. Schedule employees to ensure proper coverage.

• Monitor and manage payroll and labor in accordance to budgets and business demands.

• Perform inventory of supplies and assist in purchasing of items as necessary.

• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.

• Alert management of potentially serious issues.

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Ensure guests receive prompt, professional attention and are greeted upon arrival.

• Respond appropriately to guest complaints.

• Implement appropriate service recovery gestures in order to ensure total guest satisfaction.

• Communicate to staff any VIP, special needs or requests and follow up on execution.

• Assist in achieving and establishing AAA and Forbes Luxury standards.

• Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals objectives, and IHG One Rewards enrollments.

• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.

• Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.

• Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet and Retail Vendors.

• Will serve as manager on duty as required.

What we need from you

• One or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.

• Must be able to effectively communicate with Associates, Guests and leadership team.

• Problem solving, reasoning, motivating, organizational and training. May be required to work nights, weekends, and/or holidays.

• Ability to stand for up to 8 hours per day or long periods of time.

• Opera experience a plus but not mandatory.

• Luxury experience or knowledge is preferred.Understanding of Luxury is required.

What we offer

Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

In addition to competitive salary, we also offer a comprehensive benefits program.

• Medical, dental and vision insurance

• Free parking

• Supplemental Medical insurance including Hospital Indemnity, Accident insurance and critical illness

• Basic Life and accidental dismemberment

• Life insurance buy ups

• Employee assistance programs

• Competitive matching 401 k

• Pet insurance

• Hotel discounts program

• Paid time off

• Paid Holidays

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Salary- $66,000 annual