Description

Each member of InterAct’s staff fulfills an important role in furthering InterAct’s mission of providing safety, support, and awareness to victims and survivors of domestic and/or sexual violence and the entire community, as well as saving lives, rebuilding lives, and securing safer futures. 

The PT Shelter Monitor position will focus on the needs of all residents (adults and children) in the shelter for battered women and children, primarily on the weekends, holidays and after business hours during the week. The services provided at the shelter include, but are not limited to, supportive counseling, goal planning, case management and advocacy. 

Responsibilities:

• Provides supportive counseling to clients in 24/7 residential program on issues related to domestic violence and strategies for living independently. 
• Provides back up services to volunteers and/or responds to crisis lines calls
• Provides holiday and emergency coverage as needed. 
• Maintains shelter safety through monitoring cameras and communicating with security guards. 
• Records and documents services provided to clients daily. 
• Provides advocacy to clients for Mental Health, Substance Abuse, or school-related referrals as needed, and making necessary arrangements for transportation.
• Provides accurate resources and referral information to clients.
• Assists clients in making departure plans, including safety plans, at the end of their shelter stay.
• Attends staff meetings.
• Performs other duties as assigned by supervisor for the operation of the program.

Requirements

Skills/Qualifications:

• Strong knowledge and understanding of services available to clients in the community. 
• Ability to network well with community professionals. 
• Ability to multi-task and prioritize duties. 
• Ability to be empathic and non-judgmental. 
• Ability to handle crisis situations while remaining calm and diplomatic. 
• Ability to work as part of a team, as well as ability to handle crises individually with quality decision-making skills. 
• Ability to work within a complex, fast-paced and rapidly changing work environment. 
• Ability to effectively solve problems and achieve conflict resolution. 
• Ability to work effectively with a wide variety of individuals. 
• Ability to demonstrate mature and professional attitude combined with a compassionate nature. 
• Ability to model positive discipline techniques and patience with children. 
• Knowledge of basic computer skills. 

Minimum requirements: 

Associate degree in Social Work, Psychology, or related Human Services field preferred. Three (3) years of previous experience with victims of domestic and/or sexual violence preferred. Candidates must pass a background check satisfactory to InterAct’s standards and adherence to InterAct’s COVID requirements.