Hybrid: 1 day WFH, 4 days Office

Job Description:

Top 3 Skill Sets

Third-party payroll

Customer service

Excel experience

Education Requirement Bachelors preferred

Years of experience: 3 in payroll role

As a Payroll Analyst, one of your key objectives in supporting our high-volume processing is to improve accuracy and increase efficiency.

In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better.

You will use your well-rounded problem-solving skills to creatively address workforce payment questions and collaborate with teams to foster an environment in which continuous improvement is the standard.

In pursuit of success, the Payroll Team works cross-functionally with internal partners including Human Resources, HRIS, and Benefits to ensure accurate and timely processing of payroll and related transactions.

you have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

Key Responsibilities

• Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems
• Ensure company representatives utilize appropriate processing procedures within federal, state, and local compliance regulations
• Effectively manage relationships within defined SLAs while providing ongoing research, resolution, product support, and a superior customer experience to workers, HR, accounting, retirement program, and benefits administrators, as well as payroll and timekeeping vendors
• Act as the Level 2 Customer Experience team for payroll-related inquiries submitted via the Service Request ticketing system, phone, and other various channels (inc. team email box management)
• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement
• Manage leaves of absence and calculation of supplemental benefit payments
• Support Sr. Payroll Analysts in delivering high-quality results to payroll customers
• Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders
• Support various project initiatives including a collection of user requirements for system enhancements and solutions
• Support periodic and cumulative audit processes for monthly, quarterly, and annual activities
• Other duties as assigned

Qualifications:

• 3 years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment
• 2 years in customer service-related fields and the ability to demonstrate strong customer relationship skills
• Experience with top-tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar)
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions
• Expertly interpret, create, and present a variety of instructions furnished in written, oral, and diagram or schedule form
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals
• Payroll audit, control, quality assurance, and/or tax management experience
• Payroll accounting experience including GL posting, accruals, and reconciliation of payroll expenses
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint
• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations

preferred

• Bachelor's degree preferred

Key Results Areas

• Support Payroll Accuracy SLA at or above current SSC requirements
• Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements
• Ensure key quality control activities are completed according to established schedules and guidelines
• Support team projects and continuous improvement initiatives