• Receive, inspect, and prepare equipment and racks for installation.
• Use automation tools to perform the imaging process and distribution of applications to workstations.
• Manually install applications where automation is not available.
• Install and configure hardware and software systems according to the specifications and requirements.
• Test systems to ensure they are working properly and meet the performance standards.
• Troubleshoot problems with systems and provide technical support to clients.
• Maintain accurate client documentation.
• Assist senior technicians with larger deployment projects.
• Communicate in an open, engaging, and helpful tone across all channels including email (tickets), chat, phone calls.
• Tailor communication style and troubleshooting delivery to match knowledge or skill level of end user.
• Coordinate incident resolution with third parties and vendors.
• Communication with clients to keeping them informed of progress, notifying them of impending changes or agreed outages/down time.
• Identify and surface trends of client issues with a focus on potential solutions.
• Update and improve the PC build and deployment process to increase client satisfaction and lower time taken for each PC deployed.

• Minimum one (1) year experience in providing IT support to clients, preferably including imaging, and deploying PC’s.
• Experience in troubleshooting end user issues and a Windows domain environment. An associate degree in computer network administration or similar field may substitute the above experience for the right candidate.
• Someone who can work with others to deliver results, provide meaningfully contributing to the team and prioritizing group needs over individual needs.
• Someone who consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• A team member that demonstrates a desire to proactively help and serve clients and other team members meet their needs.
• Can clearly convey thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Pursues everything with energy, drive, and a need to finish—doesn’t give up.
• Uses an organized and logical approach to find solutions to complex problems.
• Looks beyond the obvious to understand the root cause of problems.
• Someone who is personally committed to, and actively works to continuously improve.
• A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices

• Deploy expected number of PCs per week.
• Decrease the time it takes to deploy a PC.
• Maintain utilization goals and CSAT.

Job Summary