The IT Systems Administrator, sometimes called a Desktop Support Specialist, is a critical contributor to our entire company. With focus on continuous improvement, there are many opportunities for learning along the way. This position requires exceptional customer service ability to assess needs, define requirements, manage tasks, and prioritize work.
In order to support the team with all hardware, software and network needs, the Desktop Support Specialist role is a fully onsite position.
Here are some examples of the actual work your day would include:

• Provide accurate and on-time deployment of workstations to employees
• Assist and/or educate end-users with technical issues, inquiries, and problems related to hardware, software, and network connectivity
• Package software to deploy to endpoints via endpoint management software (i.e. Intune)
• Support patch management of operating systems and 3rd party applications on endpoints
• Ensure security policy compliance across various security platforms
• Maintain a system for tracking and prioritizing support requests through a ticketing system
• Ensure that all support requests are logged, monitored, and resolved within established service-level agreements (SLAs)
• Provide after hours support and assistance as necessary
• Collect feedback from users to identify opportunities for improvement

• 2 years experience deploying software/patching endpoint devices via endpoint management software like Intune
• Experience with tools (Azure Active Directory, now Entra (bonus point)
• Able to diagnose and problem solve
• Exceptional customer service skills and able to relate to non-technical people
• Attention to detail, accuracy, organizational and communication skills, ask about task management programs/softwares
• • Redefine our suite of tools and processes for monitoring, maintaining, and notifying in terms of servers, cloud infrastructure and onsite infrastructure, security, and BCP/DRP
  • Intermediate to Expert experience supporting the following endpoint technologies:
    
    • Networking, including firewall administration (PaloAlto, Fortinet, Cisco, or similar)
  • Experience building, configuring and monitoring all types of endpoints, including laptops, servers, firewalls, tablets, handheld devices, printers, and wireless access points
  • Knowledge of SaaS, PaaS, and IaaS – preferably within Azure
  • Knowledge of one or more of the following – RMM, EDR, SIEM
  • Technical Certifications a plus – Microsoft, COMPTIA, Cisco, ITIL, PMP, for example

Job Requirements
To be successful as a desktop technical support specialist, you need to have a certain amount of knowledge, skills and experience:

• Exceptional customer service skills, with the ability to relate to non-technical people and work as part of a team
• Further experience supporting the following endpoint technologies:
• Office 365/M365 (MS Teams, OneDrive, Defender, Outlook, Sharepoint, etc.)
• MS Windows/Mac clients in an enterprise setting
• Wireless networks and networking (TCP/IP)
• Familiar with the ITIL framework
• 2 Years' experience deploying software/patching endpoint devices via endpoint management software (i.e. Intune)
• Experience with security tools such as Defender for Endpoint, Conditional Access / Zero Trust, MFA, SSO and other security configurations
• Ability to diagnose and problem-solve using organizational and time-management skills

This desktop IT support specialist position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for long periods of time. In addition, portions of the position may include shadowing of other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.
Availability
ONSITE weekly- Normal business hours are Monday through Friday 8am – 5pm.

Occasional evening or weekend hours will be required for projects that must be done outside of normal business hours. During peak season, flexibility in scheduling will be required.

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Referral program with opportunities to earn up to $1,000 per referral
• Additional Training Programs: Career Development and Department Shadows