Job Duties:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolutions of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process 
• Configures and manages UNIX and Windows operating systems and installs/loads operates system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associate hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Required Skills:

• US Citizens Only
• Active  TS/SCI Clearance and  Polygraph required
• Minimum of fifteen (15) years of experience as a System Administrator
• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management or related discipline
  • Five (5) years of additional System Administrator experience may be substituted for Bachelor’s degree
• Must be CWIP Certified IAT II or higher
• Security CE or equivalent