Job Description Maximize your potential with IntelliGenesis! IntelliGenesis LLC has supported Department of Defense and Intelligence Community customers since 2007 by providing next generation capabilities for: Offensive & Defensive Cyber Services, National Security Cyber Training, Data Science & Decision-Making Analytics, Intelligence Analysis, and Intelligence Solutions Engineering. IntelliGenesis offers an extremely competitive and generous benefits package that provides employees with both professional and personal satisfaction and growth while keeping focus on supporting the mission. Additionally, our employees enjoy a company culture that emphasizes the importance of family and work/life balance. Our benefits include: Medical, Dental and Vision Insurance, 25 days of PTO with the option to purchase up to an additional 5 days, 12 paid holidays, up to 10% 401k match, Annual Individual Technology Budget, Unlimited Education/Training Reimbursements, and much more! Job Duties: * Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
* Manage the daily activities of configuration and operation of IT systems
* Provide assistance to users in accessing and using IT systems
* Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
* Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolutions of problems
* Provides support for the escalation and communication of status to agency management and internal customers
* Optimize system operations and resource utilization, and perform system capacity analysis and planning
* Provide in-depth experience in troubleshooting IT systems
* Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
* Provides support for the dispatch system and hardware problems and remains involved in the resolution process * Configures and manages UNIX and Windows operating systems and installs/loads operates system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
* Support the design of systems, mission architecture and associate hardware
* Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
* Analyze and resolve complex problems associated with server hardware, applications and software integration
Required Skills: * US Citizens Only
* Active TS/SCI Clearance and Polygraph required
* Minimum of fifteen (15) years of experience as a System Administrator
* Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management or related discipline * Five (5) years of additional System Administrator experience may be substituted for Bachelor's degree
* Must be CWIP Certified IAT II or higher
* Security CE or equivalent
IntelliGenesis, LLC is an EOE M/F/D/V