3 Help Desk Analyst 2 Jobs in Norfolk, VA
Intellibee is Hiring a Help Desk Analyst 2 Near Norfolk, VA
DAY TO DAY/ABOUT THE ROLE:
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Skill Matrix:
- OTRS Ticket System (or equiv) Required 1 Years
- TDX IT Service Management (ITSM) Service Desk tool Required 1 Years
- Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing) Required 2 Years
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-64k (estimate)
03/19/2024
06/15/2024
intellibee.com
Southfield, MI
<25
IT Outsourcing & Consulting
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The job skills required for Help Desk Analyst 2 include Help Desk, Troubleshooting, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst 2 positions, which can be used as a reference in future career path planning. As a Help Desk Analyst 2, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst 2. You can explore the career advancement for a Help Desk Analyst 2 below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
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