This position is in Bloomington, IL and requires the ability to work at our office, your home office, and our client sites. Relocation assistance is not provided.

SUMMARY: The Network Field Engineer provides exemplary professional and technical service to all clients while providing technical expertise to remediate issues and implement new solutions. The engineer actively works to identify inefficiencies and suggests technical and process improvements to meet and exceed client expectations. She / he provides best practices guidance to interns to help with their professional development. The Network Field Engineer creates documentation for common issues and shares expertise with the rest of the team.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

• Support LANs, WANs, other networking systems and technical infrastructure for a variety of businesses.
• Configure network devices according to established standards and best practices.
• Review service tickets and resolve issues for clients while providing an excellent customer service experience by providing updates and setting expectations. 
• Document network configurations, processes and procedures.
• Travel to client sites to resolve issues requiring hands on remediation.
• Performing regular proactive, network administration visits at client sites to assess current network environment to ensure equipment is functioning properly and our services are correctly installed.
• Serves as liaison between client and client’s hardware and software vendor as it relates to escalated service tickets.
• Provide support and coverage for the help desk when additional support is needed to address a high volume of service requests.
• Understands the nature of the relationships Integrity has with each individual client as well as the unique inner workings of their infrastructure.
• Mentor Integrity Interns and provide training to new Integrity team members.
• Participate in the on-call rotation. (approximately five weeks per year)
• Skills Development
  1. Communicate resolutions to our help desk team for continued technical development.
  2. Willingly share technical and professional knowledge with other Integrity technical staff
  3. Attend and participate in professional and technical training sessions. Share key learning points for individual and organizational improvement.
• Actively participate in Integrity’s Entrepreneurial Operating System by learning the tools, contributing to the solution of issues, and following our processes.
• Process Improvement
  1. Identify inefficiencies and suggest process improvements to meet and exceed client expectations.
  2. Identify and implement technical improvements that can lower the number of escalated and general help desk tickets.
• Perform other duties as required and requested.

KEY SKILLS/KNOWLEDGE (COMPETENCIES) REQUIRED:

• Demonstrate strong troubleshooting skills
  1. Methodical: Able to start with the simplest and most likely solution and quickly progress to more advanced solutions as needed
  2. Detail-oriented: Able to use the minute details of a problem to filter out the many possible solutions that do not apply
  3. Able to create a detailed plan of attack for complex issues and estimate the duration of each step 
  4. Able to set goals quickly and judge when focusing on a different solution is in the best interests of a client
• Communicate troubleshooting clearly to both technical and non-technical parties
• Expert Googler! 
• Experience with common network infrastructure protocols such as DNS, DHCP, FTP, SSH
• Familiarity with locating and using Microsoft KB and TechNet resources
• PC and server hardware troubleshooting knowledge (A certified preferred)
• Windows desktop troubleshooting skills (understanding the Windows registry, user profile troubleshooting)
• Demonstrated ability to apply TCP/IP and switching/routing concepts to solve network problems
• Experience following Active Directory best practices
• Experience with Office 365 
• General knowledge of PowerShell 
• Experience troubleshooting local and networked printer installations and drivers (32- and 64-bit)
• Experience with common packet capture utilities such as Wireshark
• Knowledge of cloud networking concepts (e.g., AWS, Azure) is a plus
• Ability to work independently and manage multiple tasks simultaneously.

Integrity's benefits include:

• Medical, vision, and dental insurance
• Short term and long term disability insurance
• Life insurance options
• Paid time off
• Paid holidays
• Birthday bonus day off with pay
• Anniversary bonus day(s) off with pay
• Paid parental leave
• Health Savings Account and Flex Spending Account options
• 401(k) company match 
• Training 
• Paid certifications
• Employee Assistance Program
• Paid CPR/AED Certification