IntegriCom, Inc., a 23-year-old family business whose purpose is providing peace of mind to our small business clients by delivering reliable IT services, welcomes you.

We all work together to meet our goal of providing stability and growth to 45 employees and their families by 2030.

We specialize in reliable IT services for small businesses, our sweet spot. If you want to belong to a team that does that well every day, this company’s a great fit for you.

Our clients are professional services (financial, medical, legal), insurance, construction, real estate development, manufacturing, and utility companies. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you fit the following values:

• Selfless for our clients and each other
• Relentless at improving
• Professional unassuming confidence
• Joyfully doing the right thing, regardless

You’ll love coming to work every day if you get, want, and have the capacity to do the following tasks for which a Receptionist/Scheduler/Administrator is responsible:

• First Impressions, Phone & In-Person
• Service Ticket Triage
• Proactive Service Ticket Follow up
• Other Administrative Duties as Needed

As a Receptionist/Scheduler/Administrator, you’ll have success here if you value clear processes and feel qualified to perform the following things:

• Provide friendly and helpful interactions with clients via phone and in-person.
• Process high volume of calls and emails, ensure all get served efficiently; create service tickets and schedule the work for others.
• Proactive follow up support to support tickets, follow up with clients and service technicians.
• Observe service level agreements (SLAs) and adjust service schedule accordingly and as needed.
• Maintain overall view of service tickets and work with technical team to meet resolution objectives.
• Time Entry

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable to hit the following numbers each week:

• Keep service tickets updated and progressing towards prompt resolution.
• Meet SLAs.
• Maintain low average ticket resolution time.

If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded.

Our company runs on EOS purely. That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Gainesville, GA 30501: Relocate before starting work (Required)

Work Location: In person