Description

Primary Responsibilities

The Monitoring Administrator will provide outstanding service to IPS’s monitoring customers. The Monitoring Administrator will support monitoring accounts through their entire life cycle, from implementation to termination.

Essential Functions

• Working with Contract Administrator to update and deactivate accounts
• Creating new monitoring accounts
• Collecting data from customers including call list and call back procedures
• Submitting information to central station monitoring for account creation
• Updating account data and monitoring information
• Activating and programming of cellular devices
• Supporting technicians through the activation process or troubleshooting
• Setting up online and remote access
• Reviewing of reports for errors and issues
• Contacting customers whose accounts are having issues
• Responding to customer questions and issues
• Coordinating service calls to resolve customer issues
• Updating records in the monitoring and accounting databases.

Qualifications

Required Qualifications

• High School Diploma or equivalent
• Associates Degree preferred but not required
• Possess excellent math, language, and reading skills. Must fluently speak, read, and legibly write in English. Must have aptitude to pick up technical information.
• Must be self-motivated; able to perform with little supervision.
• Excellent computer skills-must be able to navigate company software and third-party inspection software, enter data and send communication. Requires excellent knowledge of Microsoft Word and Excel.
• Possess good interpersonal skills, strong verbal and written communication skills, and a professional approach
• At least two years of customer service
• At least two years of administrative experience is preferred but not required
• Ability to multi-task in a fast-paced environment

Physical Requirements & Environment

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• All employees of IPS are subject to random drug testing per our Drug Free Safety Policy
• Background check required. Must have and maintain a clean driving record (no DUIs or other serious violations within the past three years).

Other Duties

• Start his/her day trying to determine how he/she can exceed customer satisfaction at each opportunity.
• Be ever mindful that he/she has both internal and external customers.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.