Case Manager

Inspire Together Case Manager completes screening, makes emergency service referrals, completes initial problem-solving conversations, and administers population-appropriate CES survey packets. Case Managers manage and receive participants through walk-ins and phone contacts. Inspire Together drop-in center promotes housing first, positive youth development, harm reduction, and trauma-informed care. The following key components utilizing the CES system followed by homeless prevention, access center, outreach, housing navigation, crisis housing, bridge housing, housing location, transitional housing, rapid-re housing, and permanent support housing.

JOB SUMMARY AND PURPOSE

The Case Manager provides intensive case management services. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

RESPONSIBILITIES INCLUDE:

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
• Assess barriers facing the clients and develop a case plan.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents consults with the service team, monitors the progress of clients on the case plan, and assists clients in meeting the agreed-upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

• Must be able to pass a fingerprint clearance, and background check, including criminal history, personal references, employment, and education verifications

EDUCATION/EXPERIENCE:

• High School Diploma and (or) Some College
• Minimum 1-year general experience in case management or a similar role

• Basic Microsoft operating system navigation, outlook, word, excel, PowerPoint,

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative clients.
• Ability to communicate effectively in oral and written English language.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.