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JOB DESCRIPTION The Customer Relations Supervisor is responsible to help lead the team to ensure strong resolution and recovery of Dunkin’ and Baskin-Robbins guests;
to help address and document issues that may be impacting the guest experience; and help support the brand products, promotions, and company initiatives.
The role is focused on continuous coaching and development of the team to enable a positive culture while creating high caliber talent.
We are hiring for the 8-5 shift Tuesday through Friday, Saturday 7-4 at the Boston Support Center with Sunday / Monday as off days.
RESPONSIBILITIES
Recruit, train and develop high potential talent to successfully achieve team goals and provide talent pipeline for organization.
Provide meaningful development plans.
Assist in meeting KPI goals by assisting with calls and other contacts when needed. Review reports to provide appropriate coaching and staffing needs, i.
e., Utilization Report, real-time performance.
Review statistical reporting and KPI analysis, seeking root cause analysis, process, and technology improvements because of trends.
Identify new and innovative ways to improve guest experience.
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Last updated : 2024-05-12
Full Time
Wholesale
$87k-114k (estimate)
05/14/2024
05/22/2024
inspirebrands.com
TERRACE PARK, OH
15,000 - 50,000
2018
Private
DRAKE STIMSON
$3B - $5B
Wholesale
Inspire Brands is a multi-brand restaurant company that owns, operates and franchises a chain of casual dining and fast-food restaurants.
The job skills required for Support supervisor include Customer Service, Coaching, Analysis, Product Knowledge, Root Cause Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Support supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support supervisor positions, which can be used as a reference in future career path planning. As a Support supervisor, it can be promoted into senior positions as a Technical Customer Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support supervisor. You can explore the career advancement for a Support supervisor below and select your interested title to get hiring information.