IT Support Specialist

Are you passionate about technology and eager to make a difference in the healthcare industry? Do you thrive in dynamic environments where every day brings new challenges and learning opportunities? If so, we want you to join our client’s growing team!

Our client is the worldwide leader in EEG software used in 97 of the top 100 neurology hospitals in the US and many others worldwide.

As a remote IT Support Specialist, you must reside within the Eastern US time zone and possess excellent customer relationship management skills and a solid grasp of the Windows Operating System. Our client’s Support team works remotely with hospital IT personnel, EEG technologists, and doctors through phone and web conferences to assist with software installation, configuration, and issue resolution. This Windows application software is designed to integrate seamlessly with EEG manufacturers' products.

To be successful, you should have:

• Associate’s degree or above in computer science, information systems, or related field
• Prior experience working on an IT Helpdesk, in IT, or similar technical function
• Medical device and/or hospital tech support background is desirable
• Must be lawfully authorized to work in the United States.
• Excellent written and verbal communication skills.
• Customer-service focus.
• Demonstrated success in team environments, demonstrating shared responsibility and accountability with other team members.
• Hands-on problem-solving ability.
• Basic knowledge of Windows networking principles and operating systems.

Your key responsibilities as the IT Support Specialist will include:

Technical Support:

• Provide remote technical support via email, phone, and Zoom to healthcare clients.
• Troubleshoot and resolve software issues for Windows workstations and servers in clinical environments.
• Collaborate effectively with hospital IT staff, medical technicians, nurses, and physicians.
• Install and configure software for clients.
• Gain a working knowledge of the software interactions between your company's product and partner offerings.

Customer Interaction and Account Management:

• Maintain detailed records of customer interactions.
• Understand customer concerns and systematically troubleshoot to resolution.
• Proactively contact customers based on account status.
• Analyze customer software inventory for completeness and effective use.

Continuous Learning:

• Learn the technical aspects of EEG channels, channel groups, and quantitative trend building from team members.
• Apply acquired knowledge to address progressively complex customer inquiries.

Best-in-Class Benefits and Perks:

Our client values their employees’ time and efforts. Their competitive compensation of $50K to $68K annually, depending on experience and extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

Ready to take your IT career to the next level? Apply Today!

Join our client on their mission to drive innovation. Apply now and be part of a dynamic and rewarding journey. 

Our client is an equal opportunity employer and welcomes and encourages diversity in the workplace. It does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.