Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Named Science’s Top Employer in 2021 and 2022

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we were named the No. 1 company to work for in the biopharma industry in Science’s Top Employers Survey for two years in a row.

A Certified Great Place to Work

We believe our company is truly special, and our employees agree. In July 2023, we became Great Place to Work-certified in the U.S. for the third year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, and Best Workplaces for Millennials™ lists.

Overview

A unique opportunity to enable the successful execution of an industry-leading patient services program for an innovative biotech organization, dedicated to improving the lives of patients battling serious and rare diseases. Reporting to the Manager of Case Managers, the Case Manager will have direct responsibility for welcoming, onboarding and on-going service of patients to the Arikares program in their respective region.

The Case Manager will be a key member of the Patient Services team, and will partner closely with field sales, market access, clinical education teams, and specialty pharmacies to ensure a seamless patient and health care professional experience.

This position requires a minimum 1 day working onsite in our Bridgewater, NJ corporate HQ.

The hours for this role will be 11am - 8pm.

Responsibilities

Additional representative responsibilities will include, but not necessarily be limited to, the following: 

Deliver an Industry-Leading Patient Experience:

• Demonstrates commitment to putting patients first in everything you do.
• Understand a patient’s support needs, and interaction preferences, to deliver upon a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional).
• Establish an ongoing relationship with each assigned patient within assigned region, starting with welcome, onboarding, treatment initiation, continuation, and leading up to their treatment completion.
• Monitor each patient along their treatment journey, and proactively resolve any emerging treatment continuation barriers.
• Communicate timely and effectively with each assigned patient such as treatment expectations and patient insurance benefit information.
• Act as the primary point of contact for all patients within the assigned region.
• Communicate patient treatment status, as needed, with patient’s HCP office (aligned to HCP office communication preferences).
• Serves as a patient advocate and act as a ‘quarterback’ on behalf of the patient to coordinate timely treatment initiation, training, and ongoing shipments across HCP office and specialty pharmacy.

Orchestrate the patient treatment journey through collaboration and teamwork:

• Builds and maintains relationships with internal stakeholders, Patient Access Lead (PAL), Clinical Educators and Therapeutic Specialists to ensure seamless patient experience.
• Works closely with Clinical Educator partner to schedule patient treatment initiation training and follow-up, as needed.
• Communicates regularly with PAL to improve workflow efficiencies and understand reimbursement trends.
• Hold weekly regional calls to include Therapeutic Specialists, Patient Access Lead (PAL) and Arikares Trainers to discuss current cases and regional trends.
• Maintains open communication with HCPs and Specialty Pharmacies to ensure timely case status update.
• Reports any adverse events and/or product quality complaints with 24 hours of awareness to appropriate departments within Insmed.

Achieve ARIKAYCE patient support program goals:

• Successfully deliver upon patient support program goals, including pre-defined KPIs (time-to-fill, start rate, continuation rate, and compliance).
• Manages regional case load in a timely and efficient manner, as defined by SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identifies trends regarding program enrollment delays, shipment delays, patient concerns, etc. and reports to Case Management leadership.
• Participates in regularly scheduled team meetings; recognizes opportunities for improvement, concerns or issues and identifies solutions - Follows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy.

Qualifications

• Bachelor’s degree or equivalent experience required
• Minimum 3 years of industry experience with at least 2 years in pharmaceutical or biotech case management
• Working knowledge and experience with health insurance and Rx reimbursement, specifically in specialty drugs
• Understands HIPAA and privacy laws and requirements and maintains patient confidentiality
• Experience with Adverse Event and Product Quality Complaint reporting
• Maintains compliance with program business rules, standard operating procedures and guidelines
• Case management skills required
• Patient-centricity, empathy and compassion
• Curiosity, investigation, and creative problem-solving skills
• Excellent interpersonal skills
• Active and effective listening skills
• Excellent written and oral communication skills
• Passionate about learning and able to share/communicate that passion to others
• Ability to work cross-functionally and exhibit teamwork and collaboration
• Attention to detail and ability to follow up are essential
• Self-motivated, with a sense of urgency
• Willingness to travel 10%
• Can manage competing priorities at once
• Strong planning and organizational skills
• Ability to adapt quickly to changing environment
• Must successfully exhibit Insmed’s five (5) core corporate values of: Collaboration, Accountability, Passion, Respect, and Integrity, along with any other position specific competencies.
• Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace

Travel Requirements

No travel required.

Salary Range

Insmed takes into consideration a combination of candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, and external market and internal value when determining a salary level for potential new employees. The base salary range for this job is from $70,000.00 to $94,000.00 per year

Compensation & Benefits

We’re committed to investing in every team member’s total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work
• Competitive compensation package including bonus. 
• Stock options and RSU awards
• Employee stock purchase plan
• 401(k) plan with company match
• Professional Judgment Vacation Policy
• 11 paid holidays per year and Winter Break (typically between Christmas and New Year’s Day).

ADDITIONAL U.S. BENEFITS:

• Medical, dental, and vision plans
• Company-provided short- and long-term disability plans
• Company-provided life insurance
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity plans
• Supplemental AD&D
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• On-site, no-cost fitness center at our U.S. headquarters
• Paid time off to volunteer

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Please note that we review every submission, and we will keep all submissions on file for six months.