CareCloud is seeking a Chronic Care Case Manager for our North Brunswick office. This position is in-office, full-time.

Essential Duties and Responsibilities:

• Provide case management services to patients with chronic or complex conditions

• Participate in telephonic interactions with patients and/or care givers to achieve positive outcomes

• Assess patient’s current health status, treatment plan, services, short/long-term goals, provider options
• Develop a care plan using judgment and assessment skills

• Follow triage protocols for communicating patient needs

• Provide patient education and ongoing monitoring of care plan to evaluate effectiveness, modifying as needed.
• Coordinate services required to enhance wellness and manage chronic conditions, improve quality of life, and decrease emergency room visits and avoidable hospital admissions
• Advocate for patients, act as liaison, escalate information as appropriate
• Complete documentation/reporting in accordance with company procedure

• Monitor patient vital signs and taking action where needed
• Document all client communications in an accurate, efficient, and timely manner
• Display excellent customer service skills with patients and partners
• Adhere to documentation protocols and best practices for complianceand HIPAA

standards

• Other duties as assigned to support the team where needed

Required Knowledge, Skills and Abilities:

• Experience working with Electronic Health Records (EHR) software
• Experience working with chronically ill patients preferred
• Ability to recognize condition specific symptoms
• Ability to maintain confidentiality and follow HIPAA guidelines
• Ability to handle difficult and sensitive conversations; active listener
• Comfortable assessing status of patient remotely; Previous phone experience
• Excellent written and verbal communication skills; Spanish language proficiency a plus
• Ability to work in a fast pace environment and multi-task
• Proficient in MS Windows, Word, Excel and Outlook
• Team player
• Professional and friendly demeanor; ability to develop and build trusting relationships

with patients and partners 

• Accomplish tasks with minimal supervision.
• Organized; thorough documentation skills
• Solid time management skills

Education and Experience:

• 1 years of experience in the healthcare industry; preferably in a provider’s office, facility or medical billing/RCM company
• Certified/Registered Medical Assistant, Medical Coder or other qualified background

Supervisory Responsibilities:

• None

EEO Statement: CareCloud is an equal employment opportunity employer

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.