7 Performance Manager Jobs in Fort Lauderdale, FL
Insite Managed Solutions is Hiring a Performance Manager Near Fort Lauderdale, FL
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Job Type: Full-time, In-Office 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316
Paid training begins May 28th
Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within 1 month of start date
POSITION OBJECTIVE
As the Performance Manager, you will deliver operational service for the Princess Cruise Lines program, including Key Performance Indicators (KPIs), people, processes, quality, and systems within agreed targets and budgets. Innovation will be a crucial focus for this role as the team continues to grow. You will ensure Princess Cruise Lines' best-in-class standards by being responsible for the overall performance of the staff, including customer service, quality, staffing, and motivating employee performance and morale. The Performance Manager must work closely with other team members to ensure that objectives are met and exceed expectations.
CRITICAL SUCCESS BEHAVIORS
- Achieve intraday, daily, weekly, and monthly SLA targets
- Attends, manages or organizes disciplinary procedures
- Be cost-conscious and ensure that resources are managed as efficiently as possible while maximizing opportunities to reduce costs without compromising service
- Display dedication to customer satisfaction
- Ensures that all HR-related tasks relating to onboarding, performance/behavioral issues, and termination of employees are completed timely, thoroughly, and accurately
- Manage day-to-day operations and ensure that all daily and other periodic activities are completed as planned
- Motivate and develop team leaders through coaching, feedback, and personal development to enhance performance delivery, meet contractual obligations, and maximize staff retention
QUALIFICATIONS
The ideal candidate must would typically have:
- Expert knowledge of call center metrics and how to drive performance
- The ability and experience related to developing others on a team and motivating them to exceed goals
- A desire to work cooperatively in a group environment to achieve common goals
- The ability to work independently
The ideal candidate would typically have:
- A minimum of 5 years of customer service leadership experience within a contact center/business process outsourcer
- Experience partnering with workforce management, including areas such as reporting, forecasting, and scheduling
Equal Opportunity Employer M/F/D/V
Job Summary
Full Time
$110k-148k (estimate)
03/21/2024
07/04/2024
insitemanagedsolutions.com
Cape Coral, FL
25 - 50
Related Companies
The job skills required for Performance Manager include Coaching, Leadership, Customer Service, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Performance Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Performance Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Performance Manager positions, which can be used as a reference in future career path planning. As a Performance Manager, it can be promoted into senior positions as a Leadership Development & Planning Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Performance Manager. You can explore the career advancement for a Performance Manager below and select your interested title to get hiring information.
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