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Job Type: Full-time, In-Office 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316
Schedule: Monday through Friday 8:30 am – 5:30 pm EST
Paid training begins May 27th
Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within 1 month of start date
POSITION OBJECTIVE
This Guest Support Specialist role delivers white glove service to previous, current, and future guests before, during, and after their voyage. You will also provide exceptional service and support to travel advisors, other internal teams, and cruise vacation planners. This role liaises with appropriate teams to ensure all relevant information regarding the customer experience is captured in the proper place. You will monitor social media and keep the brand’s tone, voice, and values of top priority by utilizing many different outlets like Facebook, Twitter, LinkedIn, etc. As a Guest Support Specialist, you will actively communicate and partner with shipboard teams at all phases to ensure alignment. This role also provides support to onboard teams during shipboard incidents, including elevated communication, processing cruise refunds, and handling out-of-pocket expenses. Additionally, you will be responsible for interfacing with the Accessible Experience team on issues requiring ADA expertise to ensure seamless service and/or resolution.
CRITICAL SUCCESS BEHAVIORS
QUALIFICATIONS
The ideal candidate must have:
The ideal candidate would typically have:
Equal Opportunity Employer M/F/D/V
Full Time
$44k-56k (estimate)
03/21/2024
06/28/2024
insitemanagedsolutions.com
Cape Coral, FL
25 - 50