• Collaborate with HR and management to hire, onboard, train, supervise, evaluate, and terminate as necessary all shelter program staff.
• In collaboration with the HR department, ensure that all shelter staff are meeting their professional development and annual staff training requirements.
• Manage the shelter staff schedule to ensure sufficient staff on all shifts to support operations of both the Shelter & Veterans GPD programs.
• Provide on-call phone coverage and support to staff, when off-site.
• In collaboration with the Lead Resident Advocate, adhere to a flexible schedule to provide a management presence when there are Resident Advocate staffing shortages.
• Assign staff duties and set work plan priorities and goals.
• Ensure all Shelter program KPIs are reviewed every quarter and met annually.
• Work within the Alameda County Coordinated Entry System to open available shelter beds, accept new shelter clients and ensure the new client intake process is welcoming and complete.
• Work with the Alameda County Fast App to alert the county of available beds.
• Ensure that shelter occupancy requirements are met.
• Manage all client and program files and ensure that all statistical information is maintained in compliance with the agency and contract standards and confidentiality laws.
• Develop client services and programming as required by our City, County and Federal contracts.
• Meet with clients to resolve grievances and provide effective mediation and de-escalation techniques, when needed.
• Work with the Insight Housing GPD Case Manager and SSVF Senior Program Manager to communicate issues and concerns related to GPD residents.
• Create and develop program activities, workshops and trainings.
• Responsible for the timely and accurate completion of all city, county, federal and foundation reports in collaboration with the Residential Senior PM.
• Ensure that contract and agency goals and outcomes are met including City of Berkeley and the County of Alameda.
• Manage all HMIS client information ensuring the data quality standards are being met.

• Work closely with the Residential SPM and other agency managers to define and implement agency policies and assure consistent delivery of client services.
• Convene and lead monthly Dwight Way Shelter Staff meetings.
• Facilitate a weekly Case Conference meeting with the Shelter Case Manager to ensure quality service delivery.
• Attend the monthly North County Regional Coordination Meeting and other external meetings.
• Attend all Program Manager Team meetings and Insight Housing All Staff meetings.
• Monitor and approve time sheets and all requests for time off.
• In collaboration with management, manage and report all critical incidents as per Insight Housing policy.
• Work with Facilities Coordinator to ensure proper facility maintenance and that all necessary supplies are stocked.
• Maintain knowledge and understanding shelter contract requirements and goals.
• Adhere to the Alameda County Shelter Standards.
• Ensure that all staff work is within the framework of the agency’s Code of Conduct

• Bachelor’s degree in Social Services or related field, or equivalent combination of education, training, and experience.
• Must have residential management experience in a 24/7 facility.
• Minimum two years of experience in program management and staff supervision
• Experience with case management/counseling with homeless, dually diagnosed, and substance using populations.
• Must be familiar with government contracts in order to keep program activities and program files in compliance with Alameda County and City of Berkeley regulations and scope of service.
• Commitment to and experience with issues related to homeless people.
• Capacity to work well in a pressured, fast-paced environment and, in consultation with a supervisor.
• Set priorities in the presence of conflicting needs.
• Excellent written and oral communication skills.
• Capacity to work independently and as part of a team.
• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS strongly preferred.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

Job Summary