Compensation is $26.00/hour

Benefits:

• Free Dental & Vision
• 19 Paid Holidays- Including 4 Mental Health Days (guaranteed paid holiday each month and most months a 3-day weekend!
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance (50% dependent coverage paid by employer)
• and many more!

Company Overview

For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our mission to ease and end the crisis of homelessness in our communities.

Program Description

A Pathway to Housing for Homeless Veterans-Insight Housing Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

Position Summary

The Outreach Specialist is responsible to support the Roads Home team by engaging and building rapport with Veterans experiencing homelessness. The outreach team provides outreach to individuals living on the streets by engaging in conversation and practicing active listening. The goal of the outreach team is to establish trusting relationships with individuals and connect them with the resources and services they may need. The Outreach Specialist will assess and connect participants to housing and case management assistance.

Essential Duties and Responsibilities

• Provide street-based outreach to individuals and families experiencing homelessness in the counties Roads Home serves. Locations include but are not limited to encampments, parks, shelters, treatment facilities, health clinics, hospitals, jail, court, etc.
• Serve as the liaison between homeless individuals and the Roads Home team.
• Use active listening and motivational interviewing techniques to engage with people experiencing homelessness.
• Work with supervisor to monitor program enrollment and target outreach efforts to identify homeless individuals and families who have chronic health conditions and/or need medical services frequently.
• Conduct pre-screens to determine program eligibility.
• Assist with completing assessment and intake.
• Assist in linking participants with community treatment services for mental health, substance recovery, physical health care, housing, advocacy, food, and other services.
• Foster a collaborative working relationship with other outreach teams and local agencies.
• Ensure accurate and timely documentation of services in the HMIS system.

• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• High school or GED, or equivalent combination of education, training, and experience.
• Previous experience as an Outreach Worker or Case Manager, preferred.
• Commitment to serving homeless individuals and Veterans. Have a clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency and other mental health issues.
• This position requires working independently and with the Outreach team in the field and may include some periodic scheduled evening hours.
• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.
• Ability to work with clients that may own large dogs.
• Ability to establish a rapport with people experiencing homelessness, including those who are service resistant.
• Strong community networking skills and ability to build resources and relationships that improve continuity of care.
• Veteran status preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude and appearance at all times. 

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.