Company Overview
For more than 50 years, Berkeley Food & Housing Project (BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own.We serve in six counties in the bay area - Alameda County, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated in our mission to ease and end the crisis of homelessness in our communities.

• Assist the Program Manager in managing the day-to-day operations of the SSVF program.
• In collaboration with the Program Manager, hire, onboard, train, supervise, evaluate, and terminate as necessary all program staff.
• Ensure all trainings are completed as required by CARF and the Department of Veteran’s Affairs.
• Ensure that clients receive appropriate services as required by our SSVF contracts.
• Monitor and track data entry into HMIS to ensure accurate reporting.
• Attend meetings and trainings facilitated by community partners and stakeholders as requested by Program Manager.
• Review and audit client files monthly and prior to all program audits.
• Assist with tracking statistical information in conjunction with the administrative offices.
• Assist with preparation of program statistical reports to comply with government and foundation contracts.
• In partnership with the Program Manager, meet with clients to help resolve grievances.
• Collaborate with the Continuum of Care and the other VA providers to ensure services are delivered efficiently.
• Actively participate in the Veteran By Name List efforts in collaboration with the COC and other VA providers.
• Assist the PM to hire, train and evaluate all BFHP SSVF program staff.
• Provide supervision to all staff when PM is out of office.
• In partnership with the PM, create and approve staff schedules.
• Monitor and approve time sheets for all direct reports
• Provide direct supervision to the outreach team, and pilot project case managers (HUD-VASH, RHI, etc.).
• Co-facilitate weekly program staff meetings.
• Complete the Privacy and Security training and all other assigned staff trainings.
• Maintain confidentiality regarding clients, personnel and other internal agency affairs.
• Drive agency and/or personal vehicle for agency business purposes and to various program sites.
• Attend and participate in all assigned program and external meetings.
• Ensure that all staff work within the framework of the BFHP’s Code of Conduct.
• Be responsible to other staff, clients, BFHP and its stakeholders, both for your actions and your decisions not to act.
• Conduct business in accordance with the Team Handbook, exercising sound judgment and serving the best interests of BFHP and the community.
• Commit yourself to treating each community member with respect and dignity.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit own timesheets and approve staff timesheet in a timely and accurate manner.
• Work within the framework of BFHP’s Code of Conduct.
• Perform other tasks as assigned by supervisor.

• Bachelor’s degree in Social Services or related field, or equivalent combination of education, training, and experience.
• At least 2 years’ experience providing case management services to homeless individuals, low-income Veterans and/or individuals with mental health or substance abuse issues.
• Prior experience in program management and staff supervision strongly preferred.
• Commitment to serving homeless individuals. Have a clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency and other mental health issues.
• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS strongly preferred. Experience with database reporting and extensive data entry.
• General knowledge of local community resources.
• Strong community networking skills and ability to build resources and relationships that improve continuity of care.
• Knowledge of the VA Health Care system strongly preferred.
• Veteran status preferred.
• Must have strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude and appearance at all times.

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal records clearance.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.