1 Deskside support technician Job in Montrose, NY
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Insight Global is Hiring a Deskside support technician Near Montrose, NY
Duration : 8 Month Contract to Hire
Fully Onsite
Must-haves
2-3 years in an IT support role
Experience troubleshooting hardware and software incidents
Basic network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as TCP / IP, DNS, LAN / WAN, etc.
Strong recent experience with que management, working with a ticketing system
Experience managing user accounts in Active Directory
Strong communication, eagerness to learn, and customer service skills
Plusses
Experience troubleshooting Macs as well as Windows
Experience working in a customer facing role
Experience working in the educational / instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
Day-to-Day
They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents.
These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying chromebooks, completing migrations, projector & printer break fixes, email support, etc.
This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting.
They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able.
Last updated : 2024-05-18
Job Summary
Full Time
Business Services
$56k-70k (estimate)
05/20/2024
05/21/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Deskside support technician include Troubleshooting, Customer Service, IT Support, Active Directory, WAN, TCP/IP, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside support technician positions, which can be used as a reference in future career path planning. As a Deskside support technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside support technician. You can explore the career advancement for a Deskside support technician below and select your interested title to get hiring information.
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